Senior Site Reliability Engineer, AWS / EKS

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take charge of the reliability, availability, and operational integrity of production services hosted on AWS and Amazon EKS.

• Manage and troubleshoot Kubernetes clusters in a production environment, including lifecycle management, upgrades, node administration, networking, scaling, capacity, and workload reliability.

• Actively engage in on-call and pager rotations, assuming responsibility for production incidents.

• Lead or play a pivotal technical role during P1/P2 and Sev1/Sev2 incidents, encompassing diagnosis, mitigation, recovery, and communication.

• Facilitate technical incident bridges and communicate directly with customers during production escalations.

• Conduct root cause analysis and lead blameless postmortems.

• Define, monitor, and enhance SLIs, SLOs, and error budgets.

• Create and maintain actionable alerts, operational runbooks, and automated remediation strategies.

• Develop and enhance infrastructure utilizing Terraform/Terragrunt and Infrastructure as Code methodologies.

• Manage GitOps-based delivery environments using Argo CD or FluxCD.

• Optimize Kubernetes scaling and efficiency leveraging Karpenter, KEDA, and native Kubernetes autoscaling.

• Enhance observability using Prometheus, Grafana, OpenTelemetry, Datadog, and/or ELK.

• Support highly available distributed and event-driven systems, including Kafka/MSK environments.

• Design, implement, and validate disaster recovery and business continuity strategies in accordance with RTO and RPO objectives.

• Identify recurring operational challenges and eliminate toil through automation and engineering solutions.

• Enhance AWS performance, scalability, security, and cost efficiency.

• Collaborate closely with software, platform, and engineering teams to foster reliability throughout the development lifecycle.

• Contribute to the continuous enhancement of incident management, operational readiness, and SRE practices.

⛳️ Requirements

• Significant professional experience as a hands-on Site Reliability Engineer, Production Engineer, or senior Platform Engineer with direct production responsibility.

• Several years of recent, hands-on experience managing production environments on AWS.

• Strong, demonstrable experience operating Amazon EKS in a production setting.

• In-depth operational knowledge of Kubernetes, including cluster administration, upgrades, nodes, autoscaling, networking, troubleshooting, and production failure scenarios.

• Proven experience in a production on-call/pager rotation.

• Demonstrable ownership of significant production incidents, including troubleshooting, mitigation, recovery, root cause analysis, and post-incident enhancements.

• Practical experience with SLIs, SLOs, error budgets, alerting, and operational runbooks.

• Strong Infrastructure as Code experience with Terraform and/or Terragrunt.

• Production experience with Kubernetes delivery and GitOps practices; Argo CD or FluxCD is strongly preferred.

• Extensive production observability experience with Prometheus, Grafana, OpenTelemetry, Datadog, or ELK.

• Experience managing highly available, distributed production systems.

• Strong understanding of AWS networking, IAM, security, availability, and resilience.

• Experience in implementing and testing disaster recovery strategies with measurable RTO/RPO objectives.

• Proven technical experience in external customer-facing roles.

• Ability to articulate complex technical issues clearly and make sound decisions during high-pressure production incidents.

• Strong troubleshooting mindset and the capacity to work independently during complex production failures.

• Excellent professional English communication skills (minimum C1) for regular client interactions.

• A consistent track record demonstrating sustained hands-on production engineering ownership.

🏝️ Benefits

• Fully remote working environment.

• Full-time permanent B2B collaboration.

• Opportunity to work on complex AWS, Kubernetes, and distributed-system environments at scale.

• Direct influence over reliability engineering, operational practices, and platform enhancements.

• Modern engineering environment with a strong focus on automation, observability, and continuous improvement.

• Collaboration with experienced engineering, platform, and product teams.

• Opportunity to introduce and employ modern approaches, including AI-assisted engineering and operational automation.

• Long-term opportunities for engineers wishing to remain deeply technical and engaged with production.

• An inclusive and respectful workplace.

• Commitment to diversity and inclusion.