Senior Shopify Project Manager – Account Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Oversee up to 7 simultaneous Shopify and eCommerce projects, which include:

• - Shopify development projects

• - Conversion Rate Optimization (CRO) initiatives

• - SEO retainer agreements

• - Ongoing support services

• Ensure adherence to project timelines, budgets, documentation, and quality of delivery

• Manage Asana boards, project schedules, risk logs, and change requests

• Facilitate collaboration among development, design, SEO, and email teams

• Guarantee that projects remain within established scope and performance standards

• Act as the main point of contact for designated clients

• Deliver proactive communication and updates through Loom, email, and meetings

• Lead regular review calls and roadmap discussions

• Foster long-term client relationships based on trust, transparency, and growth

• Identify opportunities for upselling and retainer agreements when suitable

• Conduct weekly delivery meetings and project evaluations

• Distribute tasks among designers and developers

• Perform quality assurance reviews and uphold agency standards

• Mentor and guide junior team members in processes

• Appropriately escalate risks or blockers to leadership

• Assist in the enhancement of SOPs, workflows, and internal documentation

• Contribute ideas aimed at boosting operational efficiency and process optimization

• Support retrospective evaluations and continuous improvement efforts

• Keep organized project records and reporting frameworks

• Review project alterations and assist in budget management

• Ensure projects align with business objectives and profitability goals

• Help with quoting, scoping, and proposal drafting as needed

⛳️ Requirements

• Minimum of 4 years of experience in:

• - Project Management

• - Account Management

• - Digital Agency Operations

• - Shopify or eCommerce settings

• Strong comprehension of Shopify ecosystems and website delivery processes

• Proven experience in managing multiple client projects concurrently

• Excellent communication and stakeholder management capabilities

• Familiarity with project management tools such as Asana

• Outstanding organizational and prioritization skills

• Ability to operate independently in a fully remote setting

• Preferred Qualifications

• Experience collaborating with CRO, SEO, and email marketing teams

• Understanding of Shopify design and development processes

• Experience leading distributed or international teams

• Knowledge of agile delivery methodologies

• Strong mindset for quality assurance and process management

🏝️ Benefits

• Fully remote work environment

• Collaborate with high-growth eCommerce brands

• Be part of a collaborative international team culture

• Opportunity to impact processes and drive operational excellence

• Long-term growth potential within a rapidly expanding agency