Senior Shopify Project Manager – Account Management

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee up to 7 simultaneous Shopify and eCommerce projects, which include:

• Development of Shopify platforms

• Conversion Rate Optimization (CRO) initiatives

• Search Engine Optimization (SEO) retainers

• Ongoing support services

• Ensure project timelines, budgets, documentation, and quality of delivery are maintained

• Manage Asana boards, project timelines, risk logs, and change requests

• Foster cross-functional collaboration among development, design, SEO, and email marketing teams

• Guarantee projects adhere to established scopes and performance standards

• Act as the main point of contact for designated clients

• Offer proactive updates and communications via Loom, email, and meetings

• Conduct regular review calls and roadmap discussions

• Develop long-term client relationships built on trust, transparency, and growth

• Identify opportunities for upselling and retainer services as suitable

• Lead weekly delivery meetings and project assessments

• Distribute tasks among designers and developers

• Perform quality assurance reviews and uphold agency standards

• Mentor junior team members and provide process guidance

• Appropriately escalate risks or obstacles to leadership

• Assist in enhancing standard operating procedures, workflows, and internal documentation

• Contribute suggestions for operational efficiency and process enhancement

• Participate in retrospective reviews and initiatives for continuous improvement

• Maintain well-organized project records and reporting frameworks

• Review project modifications and assist in budget management

• Ensure project alignment with business objectives and profitability goals

• Support quoting, scoping, and proposal preparation when necessary

⛳️ Requirements

• Minimum of 4 years of experience in:

• Project Management

• Account Management

• Digital Agency Operations

• Shopify or eCommerce settings

• Strong knowledge of Shopify ecosystems and website delivery processes

• Proven experience managing multiple client projects at once

• Excellent communication and stakeholder management skills

• Familiarity with project management tools such as Asana

• Outstanding organizational and prioritization skills

• Capability to work independently in a fully remote setting

• Preferred Qualifications

• Experience collaborating with CRO, SEO, and email marketing teams

• Knowledge of Shopify design and development workflows

• Experience managing remote or international teams

• Understanding of agile delivery methodologies

• Strong mindset towards quality assurance and process management

🏝️ Benefits

• Fully remote working environment

• Opportunity to collaborate with high-growth eCommerce brands

• Engaging international team culture

• Chance to influence processes and operational excellence

• Long-term growth prospects within a swiftly expanding agency