Senior Services Engineer – B2Bi, CFT

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver L2/L3 RUN support for both production and non-production integration platforms and services.

• Oversee incidents, problems, changes, service requests, monitoring events, health checks, and operational tasks in accordance with SLA/KPI obligations.

• Spearhead critical incident recovery, technical escalations, post-incident evaluations, proactive monitoring, and major incident management.

• Design, configure, deploy, test, and support B2B and managed file transfer integrations utilizing industry-standard protocols.

• Assist in partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, and file reprocessing.

• Uphold implementation standards, procedures, and operational runbooks.

• Manage enterprise integration, managed file transfer, monitoring, gateway, and event management platforms.

• Conduct upgrades, patching, deployments, configuration adjustments, smoke testing, and manage lifecycle for certificates, keys, trust stores, secrets, and tokens.

• Provide support for operating systems, databases, messaging platforms, and hybrid infrastructure dependencies.

• Strategize and carry out disaster recovery, high availability, failover, recovery validation, and maintenance tasks.

• Lead root cause analysis and execute corrective and preventative measures.

• Enhance monitoring and automation, improve capacity planning and platform reliability, and address recurring operational challenges.

• Assist with audit and compliance efforts through operational evidence, documentation, and traceability.

• Collaborate with customers, vendors, suppliers, hosted platform teams, and internal stakeholders during incidents, changes, maintenance, and service reviews.

• Mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices.

• Respond swiftly to P1/P2 major incident alerts and engage in P1/P2/P3 Service Restoration Team discussions.

• Support Axway applications and participate in application maintenance windows, releases, upgrades, and disaster recovery drills.

• Operate independently, maintain ownership, communicate progress, and ensure resolution of assigned issues.

⛳️ Requirements

• Over 8 years of pertinent experience in enterprise B2B integration, managed file transfer, middleware operations, or application production support.

• A bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or equivalent practical experience.

• Extensive hands-on experience in operating and troubleshooting mission-critical production applications at L2/L3 level.

• Proficient in incident, problem, change, request, release, and major incident management processes.

• Strong analytical, troubleshooting, root cause analysis, documentation, and customer-facing communication skills.

• Experience in engaging with customers in a consultative role and fostering strong internal and external relationships.

• Preferred experience in supporting large, distributed, multi-platform environments with high transaction volumes.

• Excellent communication, client interfacing, customer/front office engagement, and team coordination abilities.

• Ability to collaborate with multiple onshore and offshore teams, quickly acquire new skills, work flexibly, and be an effective team player.

• Practical experience in administering and supporting enterprise file transfer, B2B integration, partner connectivity, secure gateway, monitoring, and event management platforms.

• Preferred experience with Axway products including B2Bi, TransferCFT, Sentinel, Secure Relay, and Event Router.

• Familiarity with AS2, SFTP, FTPS, HTTPS, MQ, PeSIT, and SSH protocols.

• Preferred experience with Linux/Unix, Windows, Oracle, SQL, PostgreSQL, and Kafka.

• Knowledge of enterprise networking concepts including TCP/IP, DNS, firewalls, VPNs, load balancers, proxies/reverse proxies, secure connectivity, network traffic analysis, and application integration communications.

• Understanding of PKI, certificate lifecycle management, ciphers, identity and access controls, authentication and authorization frameworks, API security, encryption, and secrets management.

• Basic knowledge of Azure, AWS, and GCP, object storage, and hybrid connectivity.

• Experience with enterprise monitoring, observability, event management, IT service management, collaboration, governance, and reporting platforms.

• Proficiency in shell scripting, Python, and PowerShell.

• Awareness of LLMs, Model Context Protocol, AI integrations, security boundaries, and access controls.

• Required participation in a 24x7x365 on-call rotation, including nights, weekends, and holidays.

• Must be able to primarily work during US Eastern Time business and operational hours.

🏝️ Benefits

• Health coverage.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Career development opportunities.

• Competitive compensation.

• Global culture perks.

• Limited annual travel.