Senior ServiceNow Developer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the deployment and automation of ServiceNow solutions, ensuring seamless integration with current systems and workflows.

• Configure and tailor ServiceNow applications to meet business needs.

• Collaborate with ITOM and ITSM processes to enhance ITIL methodologies.

• Manage the CMDB and utilize ServiceNow Cloud Discovery to ensure accurate Configuration Item information.

• Maintain CMDB data integrity and support impact analysis related to changes and incidents.

• Create and integrate ServiceNow APIs using REST and SOAP.

• Develop custom applications while ensuring integration and data transfer with other systems.

• Lead the transition of legacy systems to ServiceNow, encompassing data planning, mapping, and validation.

• Implement and oversee Knowledge Management processes, including the creation, categorization, and dissemination of articles.

• Keep knowledge bases current and user-friendly.

• Facilitate workshops and requirements-gathering sessions with stakeholders.

• Convert business needs into technical specifications and solutions.

• Manage ServiceNow integration projects, including E-bonding.

• Develop and customize ServiceNow applications using HTML, CSS, and JavaScript.

• Ensure applications are operational and align with business requirements.

• Undertake additional duties and responsibilities pertinent to the department.

⛳️ Requirements

• Significant experience as a ServiceNow Developer.

• Expertise in JavaScript, HTML, and CSS.

• Familiarity with ITIL processes, including Incident Management, Change Management, and Problem Management.

• Experience in developing and integrating APIs, including REST and SOAP.

• Experience in managing and maintaining the CMDB.

• Capability to design and create custom applications within ServiceNow.

• Comprehensive knowledge of the ServiceNow platform and its various modules.

• Strong analytical and problem-solving abilities.

• Exceptional communication and teamwork skills.

• Relevant ServiceNow certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS).

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• Proficient or fluent English for professional interactions.

🏝️ Benefits

• Health insurance for employees and their dependents, with nationwide coverage through Bradesco or Unimed.

• Dental insurance with extensive coverage.

• Meal or food allowance (employee’s choice).

• Childcare support.

• Life insurance for employees and their dependents.

• Gympass membership available for employees and dependents.

• Employee Assistance Program (EAP) offering financial, legal, social, and psychological support (available 24/7).

• Discounts and special rates at universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, and Indeed).

• Discounts on fee packages and preferential rates at Itaú and Bradesco banks.

• Payroll-deducted loan option, with repayments deducted directly from employees' salaries.

• Reimbursement program for select external certifications.

• Access to online and in-person training and development platforms covering over 15,000 topics, including soft skills, technologies, and business domains.

• Long-service awards.

• Referral bonuses for recommending new employees.

• Fit4life program featuring a schedule of online functional training sessions.

• Opportunities for international position applications, both within and outside Latin America.