Senior Service Designer

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Lead intricate, cross-functional initiatives focused on achieving end-user outcomes, stakeholder impact, and client goals.

• Utilize mixed-method discovery techniques to extract insights regarding systems, business processes, and individuals.

• Convert research findings into practical opportunities.

• Work collaboratively with product managers, data scientists, engineers, and other cross-functional partners.

• Recognize and address risks, dependencies, and opportunities that may influence delivery quality or program results.

• Harness AI and emerging technologies to address challenges and provide services responsibly.

• Cultivate and maintain relationships with key client stakeholders.

• Facilitate sensemaking, validate assumptions, and disseminate insights.

• Serve as the main point of contact for service design issues and advocate for service design choices.

• Align stakeholders around priorities and foster a comprehensive understanding of problem areas.

• Contribute to company, strategic, and growth initiatives beyond the assigned program.

• Share insights across the organization regarding customers, markets, emerging practices, and opportunities.

• Provide service design expertise to proposals and new business opportunities.

• Identify and cultivate opportunities that enhance customer relationships, expand existing projects, and generate new business.

• Assist in defining best practices and support team development without formal people management responsibilities.

⛳️ Requirements

• Minimum of 5 years of experience in service design, UX design, research, or a related field.

• Proven expertise in leading complex service design projects.

• Capability to apply service design methods, systems thinking, and strategic thinking to intricate, ambiguous problem domains.

• History of delivering complex, high-impact work that generates measurable value for customers and end users.

• Ability to set a high standard for quality and influence approaches and methodologies.

• Strong client relationship-building skills and effective communication abilities.

• Proficiency in understanding and visualizing complex interrelationships among people, processes, technology, organizations, and larger ecosystems.

• Experience collaborating effectively with product, engineering, data, research, and other disciplines in agile settings.

• Understanding of contributions to client results, company goals, growth, and organizational priorities.

• Proven ability to identify and implement responsible AI-enabled strategies.

• Capability to manage multiple priorities and function effectively in fast-paced and uncertain environments.

• High standards for craftsmanship, collaboration, customer experience, and mission impact.

• Willingness to confront challenging delivery, client, or team issues in a direct and constructive manner.

• Ability to drive team problem-solving efforts, seek diverse viewpoints, and build an understanding of customer, mission, and system context.

• This position requires US Citizenship due to contract stipulations.

• Applicants must currently reside in AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, ME, NC, NJ, NM, NV, NY, OR, PA, TX, UT, VA, WA, or WI.

• Experience working with the federal government is preferred, particularly with the VA.

• Familiarity with data science and data engineering principles.

🏝️ Benefits

• Competitive salary based on experience.

• Significant opportunities for career advancement and learning.

• Comprehensive health insurance (medical, dental, and vision).

• 401(k) plan with company matching.

• Unlimited Paid Time Off (PTO).

• Company-sponsored short- and long-term disability insurance, as well as life insurance.

• Company-sponsored parental leave.

• Engaging, high-trust work environment with a diverse, mission-oriented team.

• Fully remote work options.

• Candidates in other locations may be required to travel up to 10% for in-person collaboration.