Senior Service Advocate

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Engage in telephonic outreach to eligible members.

• Assist members in making better choices regarding their healthcare.

• Utilize critical thinking and judgment to encourage positive healthcare results.

• Offer care coordination, support, and educational resources.

• Leverage care management tools and resources effectively.

⛳️ Requirements

• Minimum of 2 years’ experience in customer service, retail, inside sales, or health coaching.

• Proven organizational abilities.

• Strong verbal and written communication skills.

• Proficient in Microsoft Word and Outlook.

• Experience in data entry and documentation within member records is highly preferred.

• Knowledge of basic medical terminology, healthcare, and care management concepts is strongly preferred.

• Call center experience is preferred.

• A strong desire and commitment to helping others.

• Bilingual in Spanish is preferred.

• High School diploma or equivalent G.E.D. is required.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being, based on eligibility.