Senior SAP Commerce Cloud Lead

This is a fully remote position, open to applicants in Germany.

📋 Description

• Create architectures and integrations within current system landscapes for SAP Commerce Cloud.

• Provide strategic advice to B2B clients regarding the roadmap and further enhancement of their SAP Commerce Cloud webshops.

• Work with Composable Storefront and Composable Commerce frameworks.

• Assess and enhance end-to-end processes, covering catalog management, pricing, ordering, fulfillment, and after-sales service.

• Assist Sales with presales initiatives, workshops, fit-to-standard evaluations, and effort assessments.

• Review upgrades, release modifications, and new functionalities, developing corresponding roadmaps.

• Organize, estimate, and oversee change requests and further developments.

• Contribute to shaping the SAP Commerce Cloud offering, including best practices and standards.

• Deliver functional leadership for SAP Commerce Cloud (Public Cloud) application management.

• Oversee incident, problem, and change management in second- and third-level support.

• Ensure service quality through prioritization, escalations, root cause analysis, SLA and effort reporting, and customer coordination.

• Provide functional leadership to the delivery teams across the DACH region and India.

• Execute or manage code analyses and reviews, patch and release management, monitoring, build and deployment pipelines, and the upkeep of runbooks and knowledge base.

• Collaborate with delivery teams across Europe, the Americas, and India.

⛳️ Requirements

• A completed degree in Computer Science, Business Information Systems, Business Administration, or a related qualification.

• A minimum of 5 years' experience with SAP Commerce Cloud (Hybris) in project delivery and operational roles.

• At least 2 years of experience in a leadership or accountable position, such as Tech Lead, Solution Architect, or Service Delivery Manager.

• Hands-on experience operating SAP Commerce Cloud v2, which includes Cloud Portal, environments and deployments, monitoring and logging, and patch and release cycles.

• Technical knowledge of Java and the Hybris backend (ImpEx, Backoffice, Solr, OCC APIs), as well as Composable Storefront (Spartacus/Angular).

• Capability to analyze, evaluate, and direct code development.

• Familiarity with AMS and ITSM processes, including incident, problem, and change management, SLAs, escalation management, and ticketing systems.

• Strong understanding of end-to-end processes in B2B e-commerce.

• Experience in conducting workshops and presentations, along with preparing effort estimates.

• Independent, organized, and solution-focused work style, coupled with a high level of initiative.

• Excellent communication abilities, enthusiasm for emerging technologies, and a passion for collaborative teamwork.

• Proficiency in both German and English, written and spoken.

• Preferred: Familiarity with the SAP CX portfolio, including Sales and Service Cloud (V2), Engagement Cloud (Emarsys), and Customer Data Platform.

• Preferred: Experience integrating Commerce with ERP systems (S/4HANA, ECC).

• Preferred: Familiarity with CI/CD and DevOps in the Commerce Cloud environment.

• Preferred: SAP certifications in the Commerce domain.

🏝️ Benefits

• Opportunities for personal and professional growth through tailored projects, individual career planning, and mentoring.

• Values-driven collaboration within a global team.

• Access to mental health support through nilo.health, covering preventive services to acute assistance.

• Remote employment contract with the flexibility to work from home.

• Assistance in setting up your home office workspace.

• Flexible working hours.

• Extra days off for caring for a sick child.

• Annual budget for professional development.

• Health subsidies.

• Internal tools for team recognition.

• Opportunities for international co-working weeks, summer parties, Christmas gatherings, and team coworking events.

• After successfully completing the probation period, options for a company car, company bicycle, or BahnCard.

• Compensation linked to participation in the company’s goals and successes.

• Commitment to equal opportunities and initiatives like the Evora Women’s Call.