Senior Salesforce Business Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the entire process of discovery, mapping, documentation, and optimization.

• Create enterprise process maps and detailed work instructions.

• Identify gaps, bottlenecks, risks, and opportunities for process enhancement.

• Establish governance and standards for processes.

• Collaborate with internal stakeholders, external implementation partners, as well as Product and Engineering teams.

• Engineer and implement functionalities across Salesforce Health Cloud and Sales Cloud.

• Oversee the delivery lifecycle from feature ideation through development, production deployment, and user adoption.

• Act as a subject matter expert on Salesforce Health Cloud.

• Facilitate process workshops with business stakeholders.

• Partner with Product, Engineering, Sales, Operations, and other relevant stakeholder groups.

• Translate operational needs into scalable business solutions.

• Work closely with engineering leaders to enhance processes.

• Drive Lean methodologies and continuous improvement initiatives.

• Develop key performance indicators (KPIs) and service level agreements (SLAs) to assess process performance.

• Conduct root cause analyses and implement necessary corrective actions.

⛳️ Requirements

• 4-5 years of experience in a role focused on analysis and process improvement.

• Proven ability to facilitate collaboration across multiple teams while representing the interests of various stakeholders.

• Experience in delivering complex Salesforce software systems and solutions, including Flow design, data modeling, security architecture, and other no-code platform functionalities.

• Strong knowledge of healthcare data and API standards, including HL7 and FHIR.

• Understanding of security and access controls, particularly for health data.

• Experience in integrating Salesforce Health Cloud with external systems.

• Background in migrating existing business processes to Salesforce.

• Ability to prioritize tasks and comprehend requirements to address core needs rather than just immediate requests.

• Familiarity with CI/CD pipelines such as GitHub Actions, CircleCI, and Jenkins.

• Must possess legal authorization to work in Canada at the time of hire and must not require employer sponsorship for a work visa, either currently or in the future.

• Successful candidates will be required to undergo a background check.

🏝️ Benefits

• Whole-body scans included as part of employee benefits.

• Opportunities for growth and career development.

• Weekly team gatherings for connection, sharing, and socializing.

• Flexible vacation policy.

• Comprehensive health, dental, and vision benefits.

• Mental health coverage.

• Eligible Canadian employees can access RRSP and TFSA retirement savings plans with immediate, optional enrollment.

• Opportunity to make a positive impact on people's lives and health.