Senior Sales Manager, Fulfillment

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take ownership of the conversion engine for a business that boasts a robust top of funnel.

• Establish daily targets and provide coaching for sales discussions.

• Oversee metrics related to conversion rates, time-to-contact, and cross-sell attachments.

• Conduct daily meetings and uphold high accountability for outcomes, processes, and attitudes.

• Perform call evaluations, individual sessions, and targeted training sessions.

• Engage in live opportunities to maximize the value of leads.

• Celebrate successes and foster a culture of healthy competition.

• Collaborate with Operations, Marketing, and Product teams to enhance lead flow and digital conversions.

• Uphold stringent compliance standards and ethical sales practices.

• Develop the quality assurance rubric, call review schedule, objection library, and closing resource library.

• Work closely with the training team to cultivate future agents.

• Implement a tiered lead-capacity allocation model based on performance and discipline.

• Enhance and enforce time-to-contact efficiency.

• Identify and nurture high-potential team members and emerging leaders.

• Manage selection through a structured, scored hiring process.

• Report directly to the Director of Distribution.

⛳️ Requirements

• Valid P&C license.

• Over 7 years of experience in insurance sales.

• Extensive experience with personal auto insurance.

• Minimum of 4 years in sales leadership, responsible for team performance and production.

• Proven experience managing an efficient, replicable sales operation at scale.

• Experience in creating an enablement function, QA practices, or training programs from the ground up.

• Background in hiring, developing, and retaining producers.

• Proficient in using CRM systems, comparative raters, and automation tools.

• Capable of explaining performance metrics to sales representatives.

• Ability to collaborate effectively with Product and Operations teams.

• Skilled in setting expectations, motivating teams, celebrating achievements, and providing constructive feedback.

• Preferred: Experience in insurtech or digital agency environments.

• Preferred: Leadership experience in a high-volume contact center.

• Preferred: Bilingual in English and Spanish.

• Willingness to travel approximately 5% of the time.

🏝️ Benefits

• Participation in equity and bonus plans.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) plan with matching contributions.

• Opportunity for remote work.

• Generous paid time off (PTO).

• Paid holidays.

• Fast-paced, supportive teams with extensive experience in insurance and technology.

• Chance to influence a modern insurance operation at the intersection of digital distribution and customer experience.