Senior Retention Strategist

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Serve as the main point of contact for clients

• Establish KPIs with clients and ensure performance meets expectations

• Develop and manage lifecycle strategies across various channels

• Design and sustain roadmaps and content calendars

• Prioritize initiatives based on anticipated impact, client objectives, and long-term retention goals

• Ensure that delivered work enhances account performance and client satisfaction

• Define the scope of work during the sales process and onboarding

• Manage changes in scope as accounts develop

• Allocate hours and resources effectively across initiatives

• Maintain projects within established scope, budget, and timeline

• Monitor account pacing and approve timesheets using ClickUp

• Identify and spearhead expansion opportunities, including upsells, new initiatives, and partner integrations

• Directly manage Strategy Associates, focusing on performance, mentorship, and professional development

• Assist Strategy Associates with copywriting and execution support

• Ensure accountability, workflow efficiency, and prioritization

• Act as the main escalation point for any issues

• Uphold delivery quality across all accounts

• Review and approve copy, utilizing AI tools as necessary

• Supervise execution and conduct spot checks for accuracy and alignment

• Collaborate with partners and tools to enhance account outcomes

• Identify opportunities for case studies based on results

• Contribute to playbooks and enhance agency service delivery standards

• Continuously advance expertise to elevate team capabilities

⛳️ Requirements

• Bachelor’s or Master’s Degree or Certifications in Marketing, Business, Communications, or a related field, focusing on digital or eCommerce

• 4–7 years of experience in eCommerce or lifecycle marketing, with responsibility for client strategy and performance

• Strong knowledge of retention and lifecycle channels, including email and SMS

• Proficient in segmentation, testing, and optimization

• Ability to think commercially, prioritize tasks effectively, and translate data into actionable strategies

• Experience in leading or mentoring team members

• Proven experience collaborating cross-functionally with design, copy, and technical teams

• Practical knowledge of Klaviyo or similar platforms

• Practical knowledge of Shopify or equivalent platforms

• Practical knowledge of subscription and retention platforms

🏝️ Benefits

• 22 days of paid annual leave (21 days plus 1 birthday day)

• 7 paid sick days

• Additional paid leave available for special circumstances

• Quarterly bonuses

• Guaranteed annual salary review based on regular performance evaluations

• Annual budget allocated for tools, courses, memberships, and professional development

• Remote-first work environment

• Flexible working arrangements

• Clear ownership over deliverables