Senior Research Scientist – CAHPS/HOS Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a robust evidence base regarding the factors influencing HOS performance.

• Create and sustain a catalog of potential leading indicators for HOS.

• Keep abreast of behavioral science, survey research, competitive intelligence, and healthcare studies pertinent to HOS enhancement.

• Perform rapid exploratory and ad hoc analyses utilizing both internal and external data sources.

• Convert ambiguous business inquiries into well-structured research plans and actionable insights.

• Guide the strategy, prioritization, and development of HOS interventions.

• Collaborate with HOS Operations to ensure the effective application of predictive models for member targeting and outreach initiatives.

• Clearly communicate findings, limitations, and recommendations to both technical and non-technical audiences.

• Actively identify emerging risks, opportunities, and research questions related to HOS.

• Facilitate cross-functional conversations regarding evidence, targeting strategies, and intervention design.

• Take the lead on less complex research and analytical projects from initial problem definition through to recommendations.

• Manage significant components of complex projects in collaboration with the Director and the CAHPS & HOS Analytics team.

• Act as a research and analytical thought partner for HOS Operations, Stars Analytics, and other key stakeholders.

⛳️ Requirements

• A Bachelor’s degree in a quantitative, behavioral science, social science, or related discipline, accompanied by 5 years of pertinent analytical or applied research experience; OR a Master’s or Doctoral degree in a related field with 3 or more years of relevant experience.

• Proficient in data manipulation, exploratory analysis, interpretation, and visualization techniques.

• Skilled in at least one analytical or statistical programming language, such as Python, R, SAS, or SQL.

• Excellent written and verbal communication skills, particularly in translating technical findings for non-technical audiences.

• A strong passion for contributing to an organization dedicated to the ongoing enhancement of consumer experiences.

• Experience in behavioral science, survey methodology, psychometrics, or member-reported outcomes.

• Familiarity with healthcare data, including Medicare Advantage, Stars, HOS, CAHPS, patient experience, or quality improvement initiatives.

• Experience in conducting literature reviews, evidence syntheses, or competitive intelligence analyses.

• Proven ability to apply research insights to the design of interventions or consumer outreach efforts.

• Competence in interpreting predictive models and translating their outputs into operational strategies.

• Knowledge of large, complex data environments and visualization tools such as Databricks or Power BI.

• Not eligible for work visa sponsorship.

• Access to home internet service with a minimum download speed of 25 Mbps and an upload speed of 10 Mbps.

• A dedicated workspace free from ongoing interruptions to safeguard member PHI / HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Comprehensive medical benefits.

• Dental coverage.

• Vision insurance.

• 401(k) retirement savings plan.

• Paid time off.

• Company-designated holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability coverage.

• Long-term disability insurance.

• Life insurance benefits.

• Arrangement for a dedicated home workspace.

• Remote work setup with occasional travel to Humana offices for training or meetings.