Senior Renewal Operations Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Develop and sustain renewal reporting for the high-volume segment.

• Provide leadership with consistent insights into renewal forecasting and performance metrics.

• Take ownership of renewal data definitions, ensuring accuracy, timeliness, and actionable insights.

• Convert renewal data into narratives and insights suitable for leadership-level discussions.

• Create and enhance a renewal pacing model tailored for the down-market segment.

• Establish key indicators and early-warning signals to ensure forward-looking visibility.

• Define optimal renewal workflows for high-volume segments based on best practices.

• Review data capture throughout the renewal lifecycle and lead efforts to address any gaps.

• Configure and refine CRM, partner portal, and renewal orchestration systems in collaboration with RevOps, Customer Ops, and IT.

• Define the functionalities of the partner portal in terms of surfacing, tracking, and acting on renewals.

• Establish and oversee a regular cadence for renewal operations.

⛳️ Requirements

• Over 6 years of experience in Revenue Operations, Sales Operations, or Renewal Operations within a global tech or SaaS environment.

• Demonstrated experience in owning and developing renewal operations for high-volume segments.

• Strong analytical capabilities with practical experience in creating renewal reporting and pacing models.

• Ability to transform raw CRM data into insights that are ready for executive-level presentation.

• Expertise in Excel, including Power Query, PivotTables, and advanced formulas like Index Match.

• Experience with channel and partner-driven renewal processes.

• Familiarity with partner portals or partner management tools is highly preferred.

• Proficient in CRM systems, particularly Salesforce, for reporting and managing updates.

• Comfortable using BI tools such as Power BI, Tableau, and Looker.

• Experience with the CSP platform Gainsight is an added advantage.

• Capability to define and implement operational processes in areas where structure is not yet established.

• Ability to influence and foster alignment among cross-functional stakeholders.

• A highly proactive builder mindset is essential.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements to support work-life balance.

• Collaborative and inclusive company culture.