Senior Quality Assurance Specialist

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Oversee quality assurance evaluations of eLearning products, online content, reports, documentation, and program deliverables.

• Create and sustain QA checklists, review templates, test scripts, quality procedures, and acceptance criteria.

• Assess digital learning modules, courseware, job aids, user guides, multimedia assets, and training support materials for accuracy, consistency, usability, accessibility, and adherence to customer specifications.

• Assist in testing the functionality of learning management systems, course launches, completion tracking, assessments, certificates, transcripts, reports, and user workflows.

• Conduct or coordinate Section 508/accessibility evaluations for electronic documents, digital learning products, reports, and web-based content.

• Spearhead activities related to defect identification, documentation, tracking, verification, and resolution.

• Collaborate with instructional designers, developers, data analysts, help desk personnel, documentation specialists, and program leadership to address quality concerns.

• Facilitate user acceptance testing, regression testing, release validation, and production verification tasks.

• Evaluate reporting outputs and data products for thoroughness, accuracy, formatting, and alignment with reporting specifications.

• Aid in deliverable readiness assessments prior to customer submission.

• Monitor customer feedback, corrective actions, revisions, resubmissions, and acceptance status until closure.

• Identify recurring quality challenges and propose process enhancements to minimize defects and elevate deliverable quality.

• Maintain QA documentation, defect logs, review notes, quality metrics, and supporting materials.

• Offer mentorship to junior QA staff or team members regarding review standards, testing methodologies, and quality expectations.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Education, Business, Communications, Quality Assurance, or a related field; equivalent experience may be accepted.

• A minimum of 5 years of experience in quality assurance, software testing, training product review, deliverable quality control, or related QA functions.

• Proven experience leading QA evaluations for digital content, web-based applications, learning management systems, training materials, reports, or technical documentation.

• Strong grasp of QA processes, test planning, defect tracking, issue resolution, and quality control protocols.

• Experience in developing QA checklists, test scripts, acceptance criteria, or review standards.

• Understanding of Section 508/accessibility regulations.

• Capability to incorporate accessibility considerations during QA evaluations.

• Proficiency in documenting defects and quality findings clearly and coordinating resolution across cross-functional teams.

• Keen attention to detail with the ability to spot errors, inconsistencies, usability issues, and requirement gaps.

• Excellent written and verbal communication skills.

• Ability to manage multiple review cycles, deadlines, and deliverables in a remote setting.

• Experience in supporting federal, healthcare, training, IT, or learning management programs is preferred.

• Familiarity with testing or reviewing LMS functionality, SCORM packages, eLearning modules, or web-based training products is preferred.

• Understanding of learner records, course completion tracking, transcripts, certificates, assessments, training evaluations, and reporting outputs is preferred.

• Experience in accessibility testing, screen reader testing concepts, or document accessibility remediation is preferred.

• Experience in user acceptance testing, regression testing, production validation, and release readiness evaluations is preferred.

• Familiarity with Agile, DevSecOps, or collaborative delivery environments is preferred.

• Experience in managing customer comment adjudication, corrective action tracking, and deliverable acceptance processes is preferred.

• Certifications in quality assurance, testing, accessibility, Agile, or process improvement are advantageous.

• Residing in DC, MD, or VA.

• Willingness to travel occasionally to Baltimore, MD and Greenbelt, MD.

🏝️ Benefits

• 15 PTO days.

• 11 paid holidays.

• Medical Insurance with 3 options (HSA with $600 Employer Contribution).

• Dental Insurance with no age limit on orthodontics.

• Vision Insurance through EyeMed with in- and out-of-network coverage.

• Short-Term and Long-Term Disability coverage with 100% premium support.

• Life insurance and AD&D with 100% premium support.

• Supplemental Life Insurance.

• Availability of Critical Care and Accident Insurance.

• Pet Insurance through Nationwide.

• Employee Assistance Program.

• 401(k) with enrollment from day one.

• 4% company deferral.

• $1,500 annual training budget.

• $1,500 referral bonus.

• Eligibility for annual merit and discretionary bonuses.

• Flexible work arrangements.