Senior Project Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Spearhead intricate digital projects from the initial planning stage to successful execution.

• Ensure excellence in delivery, maintain financial health, align stakeholders, and achieve client satisfaction.

• Oversee and manage complex digital projects and programs, ensuring they are completed on time, within scope, and budget.

• Operate, support, and enhance retainers, fixed-price engagements, and Time & Materials contracts.

• Coordinate internal resources and third-party vendors across various workstreams.

• Propel delivery across digital programs that span multiple brands, sites, and markets.

• Define project scope, objectives, timelines, deliverables, risks, and success metrics.

• Develop and maintain project roadmaps, delivery plans, and execution strategies.

• Create, refine, and manage project and product backlogs utilizing Jira.

• Ensure effective staffing, resource allocation, capacity planning, and readiness for delivery.

• Identify, mitigate, and escalate risks, issues, and dependencies as necessary.

• Monitor project performance using KPIs, dashboards, reporting frameworks, and data visualization tools.

• Maintain project documentation and adhere to governance processes.

• Manage client relationships and align stakeholder expectations effectively.

• Take ownership of engagement health, quality of delivery, financial performance, forecasting accuracy, and client satisfaction.

• Assist in revenue forecasting, oversee invoicing, monitor budgets, and track expenses.

• Utilize AI-enabled tools to enhance planning, collaboration, reporting, and delivery efficiency.

• Collaborate with account leadership to identify growth opportunities within current engagements.

• Mentor Project Managers and delivery professionals while promoting best practices in project management.

⛳️ Requirements

• Over 10 years of experience as a Project Manager in digital agencies, consulting firms, product engineering firms, or technology organizations.

• Demonstrated experience managing end-to-end digital product development and software delivery initiatives.

• Proficient in Jira, Confluence, and planning tools such as MS Project or similar applications.

• Experience managing Fixed Price and Time & Materials engagements effectively.

• Proven track record delivering Agile projects and working with pod-based delivery models.

• Practical experience in leveraging AI tools to expedite project and product delivery.

• Strong understanding of project governance, scope management, risk management, budgeting, and resource planning.

• Experience in building, interpreting, and utilizing dashboards, KPIs, and delivery metrics.

• Excellent stakeholder management, facilitation, communication, and negotiation skills.

• Solid technical foundation, including considerations for technical, integration, and accessibility aspects.

• Experience in managing cross-functional teams within dynamic delivery environments.

• Nice-to-have: experience delivering digital programs for health systems, payers, or life sciences organizations.

• Nice-to-have: familiarity with healthcare digital ecosystems, EHR-connected experiences like Epic MyChart, provider directories, scheduling, HIPAA, PHIPA, and WCAG.

• Nice-to-have: previous experience as a Product Owner, including backlog prioritization, user stories, and acceptance criteria.

• Nice-to-have: experience with Adobe Experience Manager, Edge Delivery Services, or similar enterprise content management platforms.

• Nice-to-have: experience delivering programs across multiple brands, sites, or business units.

• Nice-to-have: experience working with globally distributed teams.

• Nice-to-have: Bachelor’s degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field.

• Nice-to-have: PMP, Scrum Master, PMI-ACP, SAFe, or equivalent certifications.

🏝️ Benefits

• Comprehensive insurance plan with Gold, Silver, or Bronze modules; employer contribution of up to 80% depending on the selected module.

• Coverage for short- and long-term disability.

• Access to Dialogue via Sun Life virtual healthcare services.

• Employee and Family Assistance Program available.

• Complete mental health support program provided.

• $500 Personal Spending Account for healthcare reimbursements, gym memberships, public transit passes, office supplies, or RRSP contributions.

• RRSP retirement plan with a 100% employer match through DPSP, up to 4%.

• Immediate RRSP contributions; DPSP contributions after 3 months; DPSP vesting after 24 months.

• Flexible vacation policy, with 5 days available during probation, and prorated vacation for the remainder of the year.

• $30/month Personal Technology Reimbursement offered from day one.

• Winter holiday closure observed.

• Flexible scheduling throughout the year, including sunny Friday afternoons when weekly hours are completed.

• Opportunities for continuous learning and professional growth.

• An inclusive, values-driven workplace culture.

• Reasonable accommodations provided during the interview process.