Senior Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison and representative of Neocol for clients.

• Develop a thorough understanding of client needs and operational processes.

• Design and oversee strategies to achieve client objectives.

• Collaborate with Client PMs to manage scope, timelines, budgets, and client communications.

• Take ownership of overall engagement delivery and ensure accountability for team roles and outputs.

• Identify, manage, and escalate project risks and issues to both internal and external executives.

• Resolve scope-related issues and assist clients through resolution processes, change orders, or other necessary actions.

• Provide guidance, leadership, and direction to team members involved in the engagement.

• Share resources among projects and maintain forecasts in collaboration with fellow Project Managers and delivery teams.

• Organize and facilitate discovery sessions and requirements-gathering workshops.

• Cultivate and sustain client relationships while managing stakeholder expectations.

• Effectively communicate project status, risks, and issues.

• Assist with change management and promote user adoption initiatives.

• Contribute to the Customer Success practice and mentor other Project Managers.

• Create engagement and project standards, best practices, templates, and other essential artifacts.

• Participate in company-wide and practice meetings, training, and other events.

• Travel as required, with expectations for increased travel as the client base expands towards enterprise clients.

⛳️ Requirements

• Over 7 years of Project Management experience in delivering Salesforce projects in a consulting role.

• A consulting mindset—motivated by direct client interaction and proactive risk and issue management.

• Solid understanding of B2B and B2C customer lifecycles, including contracts, quotes, orders, billing, data migrations, and integrations.

• Familiarity with technical solutions using both waterfall and agile methodologies.

• Ability to maintain high utilization rates, targeting 85%, across multiple fast-paced projects, typically managing 1–3 at a time based on account size.

• Excellent written, verbal, and presentation communication skills.

• Experience with PM tools like Salesforce and reporting capabilities, JIRA, Smartsheet, Slack, and Google Workspace.

• Scrum Master and/or PMP certifications would distinguish the candidate.

• Capacity to view situations from multiple perspectives and articulate solutions clearly for optimal outcomes.

🏝️ Benefits

• Competitive salary and benefits package.

• Flexible time off policies that promote a genuine work-life balance.

• Monthly stipend for home office expenses.

• Employer-matched 401(k) plan.

• Comprehensive coverage for medical, dental, and vision needs.

• Adoption assistance programs.

• Continuous internal training and development opportunities.

• Employee-led Employee Resource Groups (ERGs).

• Opportunities for mentorship.

• Flexibility in work arrangements.

• Commitment to continuous learning and professional growth.