Senior Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete implementation process for new provider or payor partners, overseeing everything from initial scoping to go-live and subsequent stabilization.

• Act as the main point of contact and a trusted advisor for external partners, which include health systems, provider networks, and payors.

• Develop workflows, staffing models, referral pathways, and escalation processes in collaboration with customers and internal clinical and operational teams.

• Work alongside data integration and IT teams to facilitate connectivity with EHRs, care management platforms, and analytics tools.

• Assist partners in navigating workflow changes, training, adoption planning, and transitions during go-live.

• Maintain project plans, status reports, risk logs, and issue logs.

• Communicate progress, dependencies, and mitigation strategies to a variety of audiences, from junior project managers to executive leadership.

• Oversee a portfolio of simultaneous implementations, managing timelines, risks, dependencies, and stakeholder priorities.

• Document lessons learned and enhance the implementation methodology.

• Provide mentorship to less experienced project managers.

• Identify repetitive tasks and collaborate with team leads to implement scalable automation solutions.

• Achieve successful go-lives with measurable post-launch stabilization and enhanced time to value.

• Contribute to the improvement of implementation playbooks, templates, and tools.

• Influence customer outcomes and foster executive-level partner relationships.

⛳️ Requirements

• Bachelor’s degree.

• Over 8 years of combined experience in healthcare project management and account/client success.

• Preferred experience in behavioral health, care coordination, or population health within technology-enabled services.

• Demonstrated success in independently leading complex implementations or partnerships involving provider organizations, payors, or health IT vendors, with minimal oversight.

• Strong preference for experience with EHR integrations, referral management workflows, or value-based care initiatives.

• A consultative, proactive, solutions-oriented mindset with a keen attention to detail.

• Ability to navigate ambiguity, tackle complex problems, and independently propel projects forward.

• Strong empathy and a commitment to reducing barriers to behavioral health and social services for underserved populations.

• Capability to convey technical information and tailor communication across diverse audiences, from junior project managers to clinicians, administrators, and C-level executives.

• Strong independent judgment in customer communications.

• PMP certification is preferred.

• Comfort with using or learning AI-supported tools such as ChatGPT, CoPilot, or role-specific applications.

• Willingness to experiment with new technologies.

• Strong analytical and problem-solving capabilities.

• Ability to thrive in fast-paced, high-growth, and rapidly evolving environments.

• Proficiency in working effectively within a remote-first setting with high-quality virtual interactions.

• Willingness to travel periodically for work.

🏝️ Benefits

• Competitive compensation package, including health, dental, vision, and additional benefits.

• Autonomy to create and innovate within a highly supportive team environment.

• Opportunities for learning from engagement at the highest levels and involvement in the company’s most strategic initiatives.

• Exposure to world-class investors and advisors.

• Remote-first work culture.

• An inclusive workplace dedicated to fostering belonging and equal employment opportunities.