Senior Project Manager

This is a fully remote position, open to applicants in Alabama, +28 more locations.

📋 Description

• Lead enterprise-level UCaaS/CCaaS projects that align with organizational objectives

• Collaborate with IT, vendors, and business units to establish goals, timelines, and deliverables

• Monitor KPIs, produce status reports, and provide updates to executive leadership

• Counsel senior leadership by converting technical capabilities into business value

• Identify potential risks, manage changes in scope, and execute mitigation strategies

• Create project governance frameworks and deliver executive briefings along with performance dashboards

• Guide junior project managers and cross-functional teams

• Formulate project plans, timelines, and resource allocations for enterprise UCaaS/CCaaS implementations, upgrades, and migrations

• Coordinate with third-party providers such as RingCentral, Genesys, Zoom, and NICE, ensuring compliance with SLAs

• Collect business requirements and convert them into scalable, compliant communication solutions

• Lead technical teams through system setup, testing, and integration with CRM, ERP, and other enterprise platforms

⛳️ Requirements

• Over 8 years of experience in project/program management

• At least 4 years in UCaaS/CCaaS environments at an enterprise scale

• Bachelor's degree in computer science, IT, or Engineering is preferred

• Preferred certifications include PMP, PgMP, Agile/Scrum Master, or equivalent senior-level project management credentials

• Extensive knowledge of cloud communications, SIP, VoIP, IVR, omnichannel routing, and enterprise platform integrations

• Familiarity with integrations involving Salesforce, ServiceNow, or Dynamics

• Proven ability to influence C-level stakeholders and manage cross-functional teams

• Understanding of call routing, CRM integrations, and network infrastructure

• Experience with tools such as Wrike, Asana, MS Project, Zoom, Teams, or Slack

• Strong communication, leadership, and stakeholder management skills

🏝️ Benefits

• A discretionary bonus or sales commission may be offered at the company's discretion

• Opportunity for remote work across the country

• Potential for career advancement and growth opportunities