Senior Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the timely and successful delivery of extensive and intricate Professional Services implementations.

• Identify critical priorities, formulate execution strategies, and collaborate across the organization to achieve successful outcomes.

• Oversee projects from inception to conclusion utilizing standard project management methodologies.

• Lead the planning and budgeting processes for projects.

• Mobilize and guide cross-functional project teams through their workstreams.

• Advocate for Statements of Work and transform scope modifications into change orders.

• Ensure projects are completed on schedule and within budget.

• Monitor project progress, variability, risks, assumptions, issues, dependencies, and overall project health metrics.

• Create and implement risk-mitigation strategies following established escalation procedures.

• Conduct weekly budget-burn reviews and report on delivery and Service Level Agreement (SLA) metrics.

• Manage projects in Jira using standard implementation templates.

• Maintain comprehensive customer project records, dashboards, saved filters, environments, contacts, configuration decisions, go-live checklists, and retrospective notes.

• Provide requirements for Jira, GitHub, and configuration-repository integration.

• Oversee go-live readiness evaluations and ensure proper handoffs to Customer Success and Support.

• Facilitate lessons-learned reviews and enhance the implementation playbook.

• Act as the primary point of escalation for projects and support executive steering committees.

• Monitor customer-side dependencies and escalate issues related to unresponsiveness or obstructed configuration decisions.

• Lead collaboration among Consultants, Architects, PMO, Cloud Operations, Product, Support, and Partners.

• Coordinate dependency mapping, milestone alignment, and shared-risk visibility for joint Civic Platform and ePermitHub initiatives.

• Assist in new-business growth, proposal development, and budget estimation.

⛳️ Requirements

• A minimum of 5 years of experience leading successful implementations of COTS software/platform-based solutions for Tier-1 government clients, or demonstrable experience navigating slow, committee-driven stakeholder groups.

• At least 5 years of experience managing projects with budgets exceeding $1M, durations of 12+ months, and involvement from multiple government departments or groups.

• Demonstrated capability to handle multiple complex projects at different delivery stages.

• Comfortable taking ownership of budget and burn rates, and engaging in scope discussions directly with customers.

• Ability to understand and apply new technologies and methodologies effectively.

• Bachelor's degree in a technical discipline or a related technical degree program.

• Proficient in formal project management tools such as MS-Project and Visio.

• Working knowledge of Jira and Confluence, including the ability to build boards, dashboards, and saved filters.

• Strong technical foundation and prior experience in delivering enterprise-class software.

• Technical proficiency to interpret a configuration repository and workflow diagram independently.

• Strong analytical skills with experience in managing technical and project management challenges.

• Excellent organizational skills and the ability to juggle competing client demands.

• Capable of interacting and communicating with CxO-level personnel effectively.

• Outstanding communication and interpersonal skills.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Annual bonus potential (discretionary, based on both company and individual performance goals).

• Flexible time off policy.

• Comprehensive medical, dental, and vision insurance plans.

• Family planning benefits available.

• 401(k) retirement savings plan with company matching contributions.

• Health savings account with employer contributions.

• Flexible spending account options.

• Coverage for life, accident, and disability.

• Business travel insurance included.

• Employee assistance programs offered.

• Additional well-being benefits available.