Senior Program Manager – Legal Tech and Litigation Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the AI enablement strategy for the Legal Department.

• Prioritize the application of AI in legal tasks and assess where AI can function reliably versus where human judgment is necessary.

• Manage AI pilot programs and proofs of concept autonomously, from initial scoping to final rollout.

• Develop evaluation methods, quality benchmarks, and success metrics for AI tools.

• Utilize user feedback and results to critically assess current processes and suggest improvements.

• Present insights and potential risks to Legal leadership.

• Create internal playbooks and guide training, coaching, and adoption of responsible technology and AI practices.

• Offer paralegal assistance in employment and civil litigation cases.

• Oversee subpoenas, discovery requests, preservation demands, and legal holds.

• Facilitate data collection and production in collaboration with counsel, IT, and vendors.

• Conduct legal and factual research to support attorneys.

• Keep abreast of relevant legal developments and validate sources and AI-generated outputs.

• Lead the administration and strategic planning for the Legal Department’s technology stack, including e-billing, document management, e-signature, legal hold, and workflow tools.

• Manage system configuration, user access, and vendor relationships.

• Assess and recommend changes to tools, vendor selections, and process enhancements.

• Collaborate with IT and Security leadership on enterprise requirements.

• Report directly to the Senior Director of Legal Operations.

⛳️ Requirements

• A Bachelor's degree is required.

• A paralegal certificate, Juris Doctor (JD), or an advanced degree in law, information systems, or a related discipline is preferred.

• At least twelve years of experience in legal operations, legal technology, or as a litigation paralegal is required.

• Experience supporting employment and/or civil litigation matters is preferred.

• Background in a law firm, corporate legal department, or a similarly complex professional environment is essential.

• Proven experience in developing or optimizing AI-enabled workflows, prompts, or related technological solutions.

• Strong legal research capabilities, with familiarity using legal research platforms.

• Capability to analyze intricate workflows and transform user requirements into structured, testable solutions.

• Proficient in Google Workspace, Slack, Zendesk, Claude, SimpleLegal, LegalHoldPro, and Logikcull.

• Ability to collaborate effectively with attorneys, technology teams, and business stakeholders.

• Skill in managing priorities, working autonomously and collaboratively, and adapting projects based on feedback.

• Sound judgment, discretion, and meticulous attention to detail are essential.

• Ability to manage confidential and privileged information appropriately.

• Capability to sit for extended periods.

• Significant use of computers and keyboards is required.

• Occasional walking and lifting may be necessary.

🏝️ Benefits

• Flexible work schedules and remote work options are available for many positions.

• Health, dental, and vision insurance coverage up to 80% for employees, their dependents, and domestic partners.

• Comprehensive time-off plan offering 21 days of PTO in the first year.

• Two paid volunteer days along with 11 paid holidays.

• 12 weeks of paid parental leave for all new parents.

• Six weeks of paid sabbatical after six years of service.

• Educational Assistant Program and Clinical Employee Reimbursement Program.

• 401(k) plan with up to 4% matching.

• Stock options.

• Time off to promote work-life balance and personal enjoyment.