Senior Program Manager – Grid Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operational execution, financial performance, and strategic relationships with utility partners across the Northeast region.

• Function as the commercial and operational lead for a multi-megawatt portfolio.

• Work collaboratively with teams in Data Science, Product & Engineering, Business Development, Policy, Marketing, and Customer Excellence.

• Manage P&L performance for active open market bring-your-own-device initiatives, including ConnectedSolutions, CT Energy Storage Solutions, and NY DLC / Pilot Programs.

• Act as the main operational relationship manager and subject matter expert for Northeast utility partners and program administrators.

• Guide contractual and regulatory compliance, reporting SLAs, conditions precedent, and monthly/seasonal settlement reconciliations.

• Ensure complete revenue capture.

• Maintain technical alignment with third-party DERMS administrators to facilitate program entry and direct integrations.

• Prepare program operations for next-generation capabilities, encompassing locational delivery, solar sponging, target power commands, and automated dispatch output curves.

• Collaborate with Business Development and Policy on program performance, regional expansions, new program designs, operational modeling, customer analytics, and program boundaries.

• Supervise customer participation journeys, POS terms and conditions, care agents for new enrollments, and the launch of new products.

• Create reporting metrics for both internal leaders and external reporting and advocacy needs.

• Take full P&L responsibility for the Northeast regional portfolio.

• Assist Business Development with new contract origination, program launches, and platform productization.

⛳️ Requirements

• A minimum of 5 years of Program/Project Management experience in energy markets, utility demand response, Virtual Power Plants (VPPs), or Distributed Energy Resources (DERs).

• Demonstrated understanding of behind-the-meter (BTM) storage assets, DERMS platforms, utility tariff structures, and ISO market mechanics.

• Strong analytical skills.

• Proficient in Google Workspace and Salesforce (CRM).

• Basic SQL/data manipulation knowledge is preferred.

• Ability to convert technical data anomalies into actionable business insights.

• Comfortable managing program P&Ls, contractual obligations, and multi-variable financial risks.

• Exceptional stakeholder management and presentation abilities.

• Comfortable representing Sunrun before utility executives, vendors, and regulatory agencies.

• Bachelor's degree in Engineering, Business, Environmental Science, Economics, or relevant practical experience.

• The successful candidate must reside in markets within the United States that justify the compensation.

🏝️ Benefits

• Opportunities for employee development.

• Well-being programs and support.

• Focus on workplace safety.

• Equal opportunity and non-discrimination protections.

• Reasonable accommodations during the hiring process or to perform the role.