Senior Program Manager, Dedicated Workplace Teams

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the comprehensive operational strategy and execution for a specific workplace program.

• Convert customer objectives, program performance metrics, and internal constraints into priorities, success measures, and delivery plans.

• Direct cross-functional initiatives involving Clinical Operations, Customer Success, Analytics, Product, Marketing, and other collaborators.

• Create mechanisms for program health, including dashboards, operational rhythms, decision logs, RAID logs, dependency tracking, and escalation pathways.

• Evaluate program performance and stakeholder feedback to uncover root causes, risks, and opportunities.

• Formulate evidence-based recommendations and spearhead the implementation of improvements.

• Design and execute scalable processes, workflows, governance structures, and tools.

• Act as an operational partner for both senior customer and internal stakeholders.

• Guide customer readiness and change management initiatives for launches, new operational methods, and significant changes.

• Manage executive-level business reviews and program narratives.

• Foresee downstream risks and dependencies and drive mitigation strategies to resolution.

• Document lessons learned into reusable playbooks, operational standards, and frameworks.

• Fulfill customer commitments and measurable objectives with transparent performance indicators, risks, and priorities.

• Enhance program performance through robust operational mechanisms, improved execution, greater adoption, and accountability.

⛳️ Requirements

• A minimum of 4 years of experience in program management, operations, implementation, customer delivery, strategy and operations, or similar cross-functional roles.

• Proven ability to take ownership of complex, customer-facing, or operational programs from problem identification to execution.

• Capacity to independently determine methods and drive outcomes across various workstreams.

• Strong analytical abilities and operational judgment.

• Proficiency in evaluating multiple variables, identifying root causes, defining success metrics, and converting data and feedback into actionable recommendations.

• Capability to influence senior internal and external stakeholders, balance competing priorities, and facilitate decisions without direct authority.

• Experience in creating scalable operational mechanisms such as program rhythms, dashboards, governance frameworks, workflows, tools, playbooks, or change management plans.

• Outstanding written and verbal communication skills.

• Ability to craft concise, executive-ready narratives and materials for customers.

• Proven track record of proactively identifying risks, managing ambiguity, and delivering practical, long-lasting solutions.

• Preferred experience in healthcare, health tech, employee benefits, SaaS, or another intricate B2B service environment.

• Preferred experience with enterprise customers, dedicated or onsite programs, and willingness to travel up to 20–30%.

🏝️ Benefits

• Comprehensive health, dental, and vision benefits starting on the first day of employment.

• One Medical accounts available.

• HSA and FSA plans with Spring contributing up to $1,000 for HSAs, depending on the plan type.

• Employer-sponsored 401(k) match of up to 2%.

• Annual allocation of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and their dependents.

• Paid vacation, sick leave, and company holidays.

• Up to 18 weeks of parental leave, based on eligibility.

• Access to the Noom weight management program.

• Fertility care support through Carrot.

• Reimbursement of up to $4,000 for related fertility expenses.

• Access to Wellhub for fitness, mindfulness, nutrition, and sleep resources.

• Access to BrightHorizons for sponsored child care, back-up care, and elder care services.

• Up to $1,000 annual reimbursement for professional development.

• $200 per year in donation matching.

• Equity offered as part of the compensation package.