Program Manager – Strategic Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage designated OEM and Auto Group programs from the initiation phase through growth, optimization, renewal, and expansion.

• Create and implement annual business strategies that align with strategic goals, financial targets, operational KPIs, and growth initiatives.

• Maintain accountability for the program's health, business performance, contractual obligations, and partner success.

• Propel GMV, revenue enhancement, profitability, and growth across eCommerce and marketplace channels.

• Own the forecasting, performance evaluation, and financial planning in collaboration with Finance and Analytics teams.

• Identify opportunities for growth, construct business cases, and convert insights into actionable strategies.

• Lead cross-functional projects that involve Product, Engineering, Marketing, Operations, Support, and other departments.

• Convert program objectives and partner needs into actionable plans with assigned owners, milestones, timelines, and measurable outcomes.

• Ensure execution, manage dependencies, mitigate risks, and guarantee accountability for deliverables.

• Act as the primary strategic advisor and relationship manager for OEM and Auto Group partners.

• Conduct executive business reviews, strategic planning, program governance, and performance discussions.

• Manage partner expectations while promoting retention, renewals, and sustainable partnership growth.

• Monitor and enhance operational KPIs such as dealer participation, order fulfillment, cancellations, customer experience, and program efficiency.

• Spearhead initiatives that address operational deficiencies and boost scalability.

• Oversee program launches, integrations, channel expansions, and compliance with contractual obligations.

• Manage performance reporting, dashboards, business reviews, and the communication of results.

• Utilize data and market intelligence to identify trends and suggest enhancements.

• Ensure governance, stakeholder communications, action tracking, and timely escalation of risks.

⛳️ Requirements

• 5-7+ years of experience in strategic account management, enterprise program management, customer success, or similar business leadership positions.

• Strong background in the automotive sector, ideally with OEMs, large dealer groups, and automotive parts and accessories programs.

• Proven track record of managing complex partner programs, driving revenue growth, and achieving measurable business outcomes.

• Demonstrated capability to lead cross-functional teams, influence stakeholders, and drive execution without direct reporting authority.

• Solid financial acumen, encompassing business planning, forecasting, performance analysis, and commercial negotiations.

• Experience in managing executive relationships, contractual commitments, strategic partnerships, and renewals.

• Familiarity with eCommerce, digital marketing, marketplaces, and automotive aftersales operations.

• Exceptional analytical, organizational, problem-solving, communication, and presentation abilities.

• Proficiency in CRM systems, Excel/Google Sheets, PowerPoint/Google Slides, and program management tools.

• Bachelor’s degree or equivalent professional experience.

• Evidence of utilizing AI to enhance outcomes in previous positions is required.

• Capability to use AI tools responsibly, with a focus on data privacy, accuracy, and ethical practices.

🏝️ Benefits

• Competitive compensation.

• Career development opportunities.

• Comprehensive benefits package.

• 401K matching.

• Parental leave.

• Numerous additional valuable perks.