Senior Program Manager, Application Security

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the post-sale experience for a portfolio of large enterprise clients utilizing Harness shift-left and runtime security solutions.

• Facilitate measurable customer success through the Harness runtime and shift-left security offerings.

• Take ownership of onboarding, implementation, adoption, value realization, and preparation for renewals.

• Develop and execute customer success strategies aligned with business and security objectives.

• Manage complex multi-workstream implementations, encompassing roadmaps, milestones, scopes, resources, and risk assessments.

• Conduct weekly status meetings and engagement activities, communicate effectively, and proactively manage risks.

• Keep precise records of project progress and delivery.

• Track adoption and identify customer health risks, such as slow adoption rates, stalled integrations, and changes in sponsorship.

• Uncover opportunities for deeper adoption and present them to the account team.

• Establish trusted partnerships with CISOs, security leaders, engineering executives, and customer stakeholders.

• Organize and lead quarterly executive business reviews that address ROI, risk mitigation, and future strategies.

• Collaborate with Sales, Product, Engineering, and Support teams; relay customer feedback to Product and facilitate issue resolution.

• Gain hands-on experience with Harness products and deliver product demonstrations and workshops for both executives and practitioners.

⛳️ Requirements

• 7+ years of experience in Customer Success, Technical Account Management, Program Management, or Professional Services within a SaaS setting, including a background with security products or programs.

• Proven ability to lead extensive, multi-workstream security or software implementations from inception to completion, showcasing measurable results.

• Experience in driving adoption and achieving customer outcomes within intricate, fast-paced technical environments.

• Knowledge of secure software development practices, CI/CD, runtime security, and vulnerability management.

• Capability to establish relationships with both executives and hands-on technical teams.

• Excellent analytical and communication abilities.

• Familiarity with Salesforce, Gainsight, and Jira.

• A degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience.

• Preferred: PMP, CISSP, or CSSLP certification.

• Preferred: Knowledge of Forward-Deployed Engineer (FDE) and Echo delivery methodologies.

• Preferred: Practical experience in application or API security, DevSecOps, or cloud-native tools.

• Preferred: Experience with clients in regulated sectors like financial services or healthcare.

• Preferred: Experience conducting product demonstrations or technical workshops.

🏝️ Benefits

• No specific benefits, perks, or additional compensation are mentioned in the posting.