Senior Program Analyst – Transformation

This is a fully remote position, open to applicants in Texas.

📋 Description

• Facilitate stakeholder workshops and working sessions to collect business requirements, define KPIs, set thresholds, identify improvement opportunities, and establish business rules.

• Convert findings into user stories, acceptance criteria, and prioritized backlog items.

• Collaborate with development and business teams to refine requirements and assist in execution.

• Ensure traceability from requirements through delivery to measurable business outcomes.

• Create and maintain project plans, roadmaps, milestones, delivery commitments, dependencies, and intake prioritization.

• Implement and expand the Revenue Intelligence operating model, which includes sprint planning, backlog grooming, prioritization sessions, reviews, demonstrations, and release readiness.

• Standardize and enhance delivery practices across Spend Optimization Services initiatives.

• Manage execution tooling and delivery governance utilizing Asana.

• Monitor risks, issues, dependencies, decisions, go-to-market launch readiness, and service lifecycle risks.

• Provide status updates, escalate blockers, and ensure alignment across teams.

• Support dashboards, scorecards, and reporting tools; align KPI definitions.

• Analyze performance trends, recommend improvement actions, and foster accountability.

• Create internal communications for initiatives, releases, launches, and changes in service lifecycle.

• Produce executive updates, summaries, announcements, release notes, enablement materials, newsletters, and briefings.

• Enhance transparency, awareness, adoption, and reinforcement of changes related to new tools, processes, and capabilities.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• 5–7 years of experience in project coordination, program management, business analysis, transformation, or similar roles.

• Proven experience supporting cross-functional transformation initiatives with technical, business, and leadership stakeholders.

• Familiarity with supporting application development or business intelligence teams.

• Experience in supporting go-to-market initiatives, including sales enablement, launches, and campaign execution.

• Background in service or product lifecycle management activities.

• Experience in consulting, IT services, or transformation programs.

• Willingness to travel up to 5–10% for industry conferences and SHI, partner, and customer events.

• Strong business analysis and requirements-gathering skills.

• Capability to create structured requirements, user stories, and acceptance criteria.

• Proficient in program and project management for multiple concurrent initiatives.

• Skills in process design and service lifecycle management.

• Knowledge of agile or iterative delivery methodologies.

• Awareness of go-to-market strategies, including enablement, pipeline tracking, launch coordination, and campaign execution.

• Strong analytical abilities with KPIs, dashboards, scorecards, and performance metrics.

• Excellent organizational communication, stakeholder engagement, workshop facilitation, and cross-functional collaboration skills.

• Ability to assess competing priorities and provide data-driven recommendations.

• Skills in change management and organizational influence.

• Experience in creating executive communications, stakeholder-facing summaries, enablement materials, and release communications.

• Familiarity with project delivery, collaboration, and reporting tools.

• Capability to identify opportunities for continuous improvement and operational excellence.

• Preferred: Experience with Asana administration or advanced usage.

• Preferred: Proficiency in Power BI, Tableau, and Excel.

🏝️ Benefits

• Opportunities for continuous professional growth and leadership development.

• Comprehensive health, wellness, and financial benefits.

• Access to world-class facilities and the technology necessary to thrive, whether in-office or remotely.

• Medical, vision, and dental insurance.

• 401(k) plan.

• Flexible spending benefits.