Senior Professional Services Project Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee large-scale commercial projects and facilitate executive stakeholder meetings and communications.

• Work in collaboration with GitLab Support, Engineering, and Product teams to address intricate customer issues utilizing GitLab technologies.

• Propel enhancements to Professional Services project management tools, processes, procedures, and templates.

• Provide monthly summaries of key customer projects and prepare reports for quarterly business reviews.

• Develop and oversee delivery schedules, manage customer expectations, project scope, resources, status, risks, and issues pertaining to technical and consulting services.

• Handle customer escalations by coordinating with clients and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.

• Create dependable and repeatable delivery processes, metrics, and operational procedures.

• Set and meet forecast goals by aligning customers with Technical Architects, project engineers, partner consultants, and delivery partners.

• Manage intricate projects from initiation to delivery and closure.

⛳️ Requirements

• Proven experience in managing complex information technology or software consulting projects for external clients from start to finish.

• Proficient in managing project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while providing clear executive-level status reports.

• Strong ability to build effective relationships with customer leaders, communicate with both internal and external stakeholders, and manage escalations.

• Skilled in identifying and resolving project challenges, motivating advisory teams and contributors, and mediating conflicts.

• Experience in supporting timely revenue recognition and executing change orders when necessary.

• Knowledge of project management and technical delivery methodologies for software, including Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools such as GitLab.

• Experience with enterprise customers and Professional Services is a plus.

• Capability to integrate AI into daily workflows.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.

• Remote work arrangement.