Senior Professional Services Consultant

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Lead end-to-end CaptivateIQ implementations, including documentation of business requirements and the design of compensation plans, as well as data structuring, development, configuration, user acceptance testing (UAT), and go-live.

• Create system configurations that enhance modeling efficiency and consistency for each customer’s compensation plan.

• Manage project timelines and prioritize tasks across multiple simultaneous implementations.

• Establish expectations with customers and internal stakeholders.

• Act as the main client-facing representative throughout the implementation process.

• Define the scope for new implementation or post-implementation services and assist in related negotiations.

• Oversee the transition to Customer Success at the time of go-live.

• Become proficient in CaptivateIQ and sales commission structures, employing best-practice calculation design.

• Collaborate with Product Managers, Customer Success Managers, and Sales teams.

• Proactively identify and escalate project or account risks.

• Maintain billable utilization in line with target metrics.

• Establish and implement team best practices to enhance delivery quality.

⛳️ Requirements

• Experience in sales compensation, either as a consultant or as an administrator/practitioner utilizing a compensation tool in-house.

• Over 6 years of experience as a consultant or implementation professional, showcasing project leadership capabilities.

• Strong understanding of data modeling, formulas, and spreadsheet/database applications such as Excel.

• Familiarity with object-oriented and relational data principles.

• Exceptional time management skills and the ability to prioritize across multiple projects.

• Strong analytical and problem-solving abilities.

• Excellent communication, analytical, and teamwork skills.

• Capability to work independently while knowing when to seek assistance.

• A startup mentality and comfort with uncertainty in a rapidly evolving environment.

• Experience in a SaaS or technology company.

• SQL knowledge is a plus.

• Experience with AI implementation is a plus.

• Familiarity with CaptivateIQ or competing sales compensation software such as Xactly, Varicent, or SAP Commissions is a plus.

• Proficiency with CRM systems like Salesforce or ERP systems such as NetSuite is a plus.

• Must be eligible to work in the United States; CaptivateIQ is a participant in E-Verify.

🏝️ Benefits

• Equity

• Comprehensive health benefits

• Other perks and benefits