Senior Professional Services Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead end-to-end CaptivateIQ implementations, encompassing business requirements documentation, compensation plan design, data structure creation, configuration, user acceptance testing (UAT), and go-live procedures.

• Develop system configurations that enhance modeling efficiency and repeatability tailored to each customer's compensation plan.

• Manage project timelines and establish expectations with customers and internal stakeholders across multiple simultaneous implementations.

• Act as the primary point of contact for clients throughout the implementation process.

• Define the scope of new implementation or post-implementation services and support negotiations related to them.

• Facilitate the transition to Customer Success at the time of go-live.

• Gain expertise in CaptivateIQ and sales commission structures, implementing best-practice calculation designs across various plan types.

• Collaborate with Product Managers, Customer Success Managers, and Sales teams.

• Identify and escalate potential project or account risks before they impact the customer or project timelines.

• Maintain billable utilization in line with targets while balancing implementation responsibilities with team commitments and organizational goals.

• Establish and adopt team best practices to enhance delivery quality.

⛳️ Requirements

• Experience in sales compensation, either as a consultant or as an in-house administrator/practitioner using a compensation tool.

• Over 6 years of experience as a consultant or implementation professional, showcasing proven project leadership.

• Strong understanding of data modeling, formulas, and spreadsheet/database tools (Excel or similar).

• Familiarity with object-oriented and relational data concepts.

• Exceptional time management skills and the ability to prioritize tasks across multiple projects.

• Strong problem-solving abilities.

• Excellent communication, analytical, and collaboration skills.

• Capacity to work independently while recognizing when to seek assistance.

• A startup mindset with comfort in an ambiguous, fast-paced environment.

• Experience in a SaaS/technology company.

• SQL experience (preferred).

• Experience with AI implementations (preferred).

• Familiarity with CaptivateIQ or a competitor's sales compensation software (preferred).

• Proficiency with CRMs like Salesforce or ERPs like NetSuite (preferred).

• Must be eligible to work in the United States, as CaptivateIQ is an E-Verify participant.

🏝️ Benefits

• Equity.

• Comprehensive health benefits.

• Additional perks and benefits.