Senior Production Support Engineer

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Lead the investigation and resolution of intricate, high-impact production incidents.

• Act as an escalation point for production support engineers.

• Facilitate cross-team collaboration during outages.

• Assess system performance and enhance application reliability, scalability, and observability.

• Design and implement monitoring, alerting, and self-healing functionalities.

• Create automation tools for incident response, environment validation, and root cause analysis.

• Manage post-incident reviews, ensure timely documentation, and address systemic issues with development teams.

• Mentor and provide technical guidance to members of the production support and engineering teams.

• Collaborate with developers, QA, DevOps, and product managers to refine deployment and support processes.

• Participate in on-call rotations and enhance incident response readiness and tooling.

• Maintain the health and stability of Revecore’s cloud-based enterprise application built with .NET, C#, SQL Server, T-SQL, and Angular, hosted in Azure and on-premises.

⛳️ Requirements

• Bachelor’s degree in computer science, computer engineering, or a related field; or equivalent practical experience.

• Over 5 years of experience in production support.

• In-depth expertise in C# and .NET technologies, with the ability to debug production code and logs.

• Strong database experience, including complex T-SQL queries, performance tuning, and SQL Server internals.

• Advanced experience with Azure services, especially app hosting, monitoring, logging, and databases.

• Proven ability to lead incident response efforts and perform well under pressure.

• Proficient scripting skills, such as PowerShell, Python, or Bash.

• Excellent communication and leadership abilities; capable of driving discussions with engineering and business stakeholders.

• Experience with Azure Application Insights, Log Analytics, or other observability platforms.

• Familiarity with CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools.

• Knowledge of ITIL or SRE principles, with experience in establishing support SLAs and metrics.

• Experience in highly regulated or mission-critical environments.

• Must reside in the United States within one of the listed eligible states.

• Employment eligibility in the United States is required.

• A successful background check is required.

🏝️ Benefits

• Remote work from home.

• Quiet, distraction-free home working environment.

• Secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads.

• Workspace accommodating workstation equipment and related materials.

• Equal employment opportunity workplace.