Senior Product Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, implement, and lead cohort-based customer programs that range from onboarding to advanced product use.

• Create engaging experiences that integrate both physical and digital elements through live sessions and/or community interactions.

• Generate and modify training materials in accordance with team standards, brand guidelines, product updates, and audience requirements.

• Utilize internal and external tools and platforms, such as Samsara Community, proprietary AI tools, and Slido.

• Exhibit proficiency across the Samsara platform and respond to customer inquiries during live sessions.

• Oversee logistics for live sessions, which includes registration, execution, Q&A facilitation, polling, and post-session resources.

• Work collaboratively with the CS Scale and Education teams to develop live training content and relay customer feedback.

• Recognize knowledge gaps among Scale customers and collaborate with Customer Success and Product teams to address them through programming.

• Promote and integrate Samsara’s cultural principles as the company expands globally.

⛳️ Requirements

• Outstanding communication, presentation, and facilitation abilities.

• Proven experience in delivering scalable programs and live webinars or virtual instructor-led training (vILT) to external audiences.

• Exceptional interpersonal skills.

• Capability to create digital learning materials, including video tutorials, job aids, and presentation decks, utilizing AI models, authoring tools, and editing software.

• Basic understanding of instructional design principles.

• Quick learner of new products and tools with the ability to assess customer learning needs effectively.

• Proficient in analyzing engagement and impact data to refine content continuously.

• Strong skills in prioritization, organization, methodical approaches, and attention to detail.

• Keen eye for detail and quality.

• Ability to operate independently as well as collaboratively within a team.

• 3–4 years of experience in teaching or delivering training, including a minimum of 1 year in a one-to-many or scaled delivery format.

• Familiarity with webinar and virtual classroom platforms and tools.

• Experience with Learning Management Systems (LMS), community platforms, and tools for developing customer education content.

• Background in training related to SaaS products.

• Legal authorization to work in the United States and specified work location.

🏝️ Benefits

• Performance-based bonus or variable pay.

• Equity options for eligible positions.

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave policies.

• Competitive total compensation opportunities above market rates.

• Office spaces available for employees who prefer in-person work.