Senior Product Manager – Reputation Management

This is a fully remote position, open to applicants in India.

📋 Description

• Establish the vision, strategy, key performance indicators, and a 12–18 month roadmap for Reputation Management.

• Drive the prioritization process, investment decisions, and achieve desired business outcomes.

• Enhance review acquisition through automated campaigns, multi-channel outreach, personalization, experimentation, and optimization of conversion rates.

• Develop AI-driven experiences for responding to reviews, incorporating personalized replies, brand voice customization, sentiment awareness, and bulk actions.

• Construct automation-first workflows for managing review requests, sentiment-based routing, escalations, notifications, and proactive engagement.

• Enhance review monitoring, aggregation, moderation, collaboration, and management across multiple locations.

• Provide reputation reporting, sentiment analysis, AI-generated insights, benchmarking, and actionable recommendations.

• Conduct customer interviews, workflow audits, usability testing, competitive analysis, and market research.

• Take ownership of PRDs, requirements, prioritization, release planning, stakeholder alignment, success metrics, and post-launch evaluation.

• Validate customer challenges, establish baseline metrics, and obtain approval for a prioritized roadmap.

• Launch AI-based review replies, broaden automation efforts, and boost review volume, response rates, and customer engagement.

• Implement advanced automations, AI insights, enterprise-level multi-location support, and analytics.

⛳️ Requirements

• 7+ years of experience in product management, scaling 0-1 products, B2B SaaS experience, or developing AI-driven products.

• Strong analytical skills and technical fluency.

• Comfortable collaborating with Engineering and Data teams on data flows, instrumentation, system design, and reliability.

• Capable of defining comprehensive metrics and measurement strategies.

• Ability to understand APIs, permissions, and scalable configuration frameworks.

• Proven history of impacting business metrics such as retention, expansion, adoption, support deflection, and engagement.

• Skilled in leading without authority, influencing cross-functional partners, and fostering alignment across Product, Engineering, Data, and GTM teams.

• Exceptional written and verbal communication skills.

• Proficient in crafting clear narratives for both executives and individual contributors.

🏝️ Benefits

• Global, remote-first organization.

• Continuous learning and growth opportunities.

• Chance to learn how to scale B2B SaaS startups and create impactful products.

• Lean/Agile working principles.

• Fast delivery and rapid testing of innovative concepts.

• Culture centered around ownership.

• Company commitment to adding value for users.