Senior Product Manager, Pharmacy Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for the product vision, strategy, roadmap, and execution for Bask's Pharmacy Platform.

• Oversee product development in areas such as pharmacy integrations, prescription routing, fulfillment workflows, and exception management.

• Collaborate directly with pharmacy partners and internal operations teams to comprehend workflows, pinpoint bottlenecks, and prioritize enhancements.

• Establish and refine the processes for how prescriptions and related information flow between Bask's clinical platform and external pharmacy systems.

• Develop workflows that facilitate prescription routing, order processing, fulfillment tracking, and operational visibility.

• Work alongside engineering teams to design dependable APIs, integrations, and data exchanges with pharmacy partners.

• Specify product requirements for routing logic, status updates, error handling, retries, and exception resolution.

• Discover opportunities to automate repetitive operational tasks and minimize manual intervention.

• Enhance internal processes for identifying, investigating, and resolving failed transmissions, delayed orders, and fulfillment exceptions.

• Collaborate with EMR and clinical product teams to reliably connect prescribing workflows with pharmacy systems.

• Assess system architecture, technical dependencies, integration reliability, and implementation trade-offs.

• Define and monitor metrics such as routing success rates, fulfillment processing times, integration reliability, and exception resolution.

• Collect feedback from pharmacy partners and operational teams to continuously enhance the platform.

• Balance operational efficiency with reliability, data accuracy, privacy, security, and relevant healthcare requirements.

• Lead initiatives from discovery and prioritization through development, launch, and ongoing enhancement.

• Take ownership of product outcomes and make data-driven decisions in a dynamic environment.

⛳️ Requirements

• 5+ years of professional experience in product management, specifically in building and shipping software products.

• Prior experience in software engineering or a technical background that involves hands-on coding.

• Capability to read and write code, grasp technical implementation details, and communicate effectively with engineers.

• Experience managing complex SaaS products, integration-heavy platforms, or workflow-centric software.

• Strong knowledge of APIs, third-party integrations, data flows, and contemporary software architecture.

• Proven track record of leading products from discovery and technical planning to launch and iteration.

• Experience in developing or enhancing products that involve intricate operational workflows and multiple interconnected systems.

• Ability to translate technical specifications, operational challenges, and user requirements into clear product descriptions.

• Strong product judgment, prioritization, and roadmap management capabilities.

• Experience working directly with engineers, designers, and cross-functional stakeholders.

• Strong analytical abilities and the capacity to leverage data and operational feedback to inform product decisions.

• Excellent written and verbal communication skills.

• Ability to work autonomously, navigate uncertainty, and deliver reliable products under tight deadlines.

• Nice to Have: Experience in building pharmacy technology, prescription management, or healthcare fulfillment software.

• Nice to Have: Familiarity with pharmacy integrations, prescription routing, order fulfillment, or exception management.

• Nice to Have: Experience in telehealth, digital health, or healthcare technology platforms.

• Nice to Have: Knowledge of healthcare privacy, security, and regulatory considerations, including HIPAA.

• Nice to Have: Familiarity with electronic prescribing systems, pharmacy management software, or healthcare interoperability standards.

• Nice to Have: Experience in building integrations with external service providers, vendors, or operational partners.

• Nice to Have: Experience in designing systems for high-volume transaction processing, operational automation, or fulfillment tracking.

• Nice to Have: Experience in constructing configurable SaaS platforms that support multiple organizations and workflows.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development opportunities and continuing education support.

• Collaborative work environment with a focus on innovation.