Senior Product Manager, Payments

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the payments product roadmap for checkout, subscription billing, upsell/downsell flows, and the expansion of payment methods.

• Define and monitor metrics such as checkout conversion, rebill authorization rates, chargeback ratios, and average order values.

• Design and execute A/B experiments on checkout and billing processes; analyze results to make informed decisions on product direction.

• Draft product specifications, coordinate execution with engineering and design teams, and oversee quality assurance and product launches.

• Assess and recommend payment methods, processors, and billing models.

• Manage relationships with Gr4vy, downstream processors, BNPL providers, and alternative payment partners.

• Oversee processor onboarding, MID warmup, and volume migration across acquiring banks.

• Track transaction success rates, rebill health, and chargeback ratios; identify trends and implement solutions.

• Handle chargeback and dispute management, including root-cause analysis, responses, and preventive measures.

• Address complex billing escalations in collaboration with CX, engineering, finance, and compliance teams.

• Maintain and enhance operational runbooks, billing policies, and escalation procedures.

• Develop and manage Looker and BigQuery dashboards and reports.

• Collaborate with data teams on attribution, funnel analysis, and revenue reporting.

• Provide a weekly payments update that includes metrics, shipping activities, and upcoming priorities.

• Report directly to the Head of Product and work closely with engineering, data, growth, and CX teams on a daily basis.

⛳️ Requirements

• A minimum of 5 years of experience in product management focused on payments, billing, or checkout.

• Proven experience integrating AI-powered tools, such as coding assistants, agentic workflows, and LLM-driven analysis, into daily product activities.

• Experience at a subscription-based DTC company or startup with founder engagement, particularly in health, wellness, or telehealth sectors.

• Direct experience collaborating with payment processors, acquirers, or orchestration platforms.

• Strong understanding of authorization flows, settlement processes, and transaction failures.

• Demonstrated success in delivering product enhancements that positively impacted conversion or revenue metrics, supported by data analysis.

• Familiarity with payment orchestration platforms like Gr4vy, Spreedly, or similar systems.

• Knowledge of multi-processor routing strategies.

• Experience managing chargebacks, vendor SLAs, and processor performance metrics.

• Excellent analytical skills, including the ability to build dashboards and actively engage with data.

• Strong communication skills, with the ability to write specifications, lead standups, and present to leadership effectively.

• Experience with experimentation platforms such as PostHog, Optimizely, or similar tools (preferred).

• Background in a lean product-engineering environment where PMs handle operational responsibilities (preferred).

• Exposure to fraud prevention, risk operations, or compliance within a regulated commerce context (preferred).

• Familiarity with Braze or similar platforms for managing transactional and lifecycle communications related to billing events (preferred).

🏝️ Benefits

• Fully remote work policy.

• Unlimited Paid Time Off (PTO).

• 13 Company Holidays.

• Flexibility with Floating Holidays.

• Paid Parental Leave (US Only).

• Health, Dental, Vision Insurance, and Retirement (401k) options (US Only).

• Employee Assistance Program (EAP) (US Only).

• Health Savings Account (HSA) (US Only).

• Flexible Spending Account (FSA) (US Only).

• SmartSpend discounts.

• SoFi financial tools.

• One Medical care access.

• Rightway healthcare navigation support.

• Pet Insurance options.

• Commuter Benefits (State Specific).

• New hire swag.

• Company-provided equipment (laptop, software).

• Opportunities to make a tangible impact.

• Authentic startup experience.

• A culture built on autonomy, accountability, and results-driven success.