Senior Product Manager, Patient Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the product strategy, roadmap, and execution for Bask's platform aimed at patients.

• Drive enhancements to the patient portal, messaging features, treatment status updates, medication refills, and renewals.

• Recognize pain points within patient workflows and create solutions that enhance usability, engagement, and retention.

• Collaborate closely with engineers and designers to outline requirements, assess technical trade-offs, and deliver high-quality features.

• Convert customer feedback, user research, and business requirements into well-defined product specifications and priorities.

• Work alongside clinical, pharmacy, and operations teams to ensure that patient-facing experiences integrate smoothly with underlying workflows.

• Define and monitor key product metrics, such as engagement levels, feature adoption rates, task completion, and retention statistics.

• Lead the product discovery, experimentation, development, launch, and follow-up iterations.

• Balance immediate enhancements with the long-term scalability and reliability of the platform.

• Spot opportunities to streamline complex workflows through automation and strategic product design.

• Clearly communicate product priorities, decisions, and progress across engineering, design, and business teams.

• Assume full responsibility for product outcomes rather than merely managing feature delivery.

⛳️ Requirements

• Over 5 years of professional experience in product management focused on building and launching software products.

• Proven track record of owning a product or significant product area from initial discovery through to launch and ongoing iteration.

• Strong technical comprehension of software development, APIs, integrations, and contemporary application architecture.

• Experience working directly with software engineers to outline requirements and navigate technical trade-offs.

• Background in creating consumer-facing applications, SaaS platforms, or products that involve intricate user workflows.

• Strong skills in product discovery, prioritization, and roadmap management.

• Ability to utilize quantitative data and qualitative insights to assess product performance and inform decisions.

• Experience in collaborating with engineering, design, operations, and business teams.

• Outstanding written and verbal communication capabilities.

• Proven ability to work autonomously, manage uncertainty, and achieve measurable product enhancements.

• Familiarity with telehealth, digital health, patient portals, or healthcare software is a plus.

• Knowledge of patient engagement, treatment tracking, medication refills, or recurring healthcare services is advantageous.

• Previous software engineering experience, hands-on coding skills, or a Computer Science degree is a bonus.

• Experience with subscription-based products, e-commerce, or direct-to-consumer platforms is desirable.

• Understanding of healthcare privacy, security, and regulatory considerations is a benefit.

• Experience in an early-stage or rapidly growing technology company is a plus.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional growth and development.

• Flexible work environment and schedules.

• Collaborative and innovative team culture.

• Competitive compensation and performance incentives.