Senior Product Manager – Onboarding, Enterprise Admin

This is a fully remote position, open to applicants in Finland.

📋 Description

• Take ownership of the problem space regarding clinic setups and ensure the associated speed and quality outcomes.

• Manage the product roadmap informed by customer feedback, operational needs, and data insights.

• Lead a diverse team of engineers and designers across various functions.

• Validate hypotheses, implement incremental enhancements, learn from the process, and iterate accordingly.

• Consider the implementation, support, and customer success teams as internal clients.

• Observe the onboarding process and develop metrics to identify where setups encounter obstacles.

• Revamp Provet to eliminate the need for onboarding workarounds and internal tools.

• Facilitate setups for both individual clinics and organizations with numerous locations.

• Establish central, regional, and local controls for enterprise management.

• Create a consistent multi-site administration experience across the product.

• Relay updates on progress, risks, and prioritization decisions to the team, stakeholders, and leadership.

⛳️ Requirements

• Over 3 years of experience in product management, particularly in B2B software.

• Proven track record of managing a complex, cross-functional domain and transforming a manual, expert-reliant process into a product.

• Experience overseeing administration, hierarchy, or multi-site configurations for B2B clients with intricate organizational structures.

• History of delivering projects reliant on collaboration with other teams, adhering to strict deadlines and significant stakes.

• Capability to develop strategies in uncertain conditions instead of merely executing existing plans.

• A keen instinct for ruthless simplification.

• Adeptness and judgment to guide teams through challenging technical issues.

• Proven ability to deliver complex technical work and recognize quality outcomes.

• An operator's mindset focused on efficiency.

• Skill in leading through influence and establishing clarity across the organization and within a team.

• Comfort in making decisions amidst uncertainty and incomplete data.

• An AI-native approach to work, utilizing AI to derive insights from support tickets, implementation notes, and feedback.

• A direct, low-ego, and pragmatic working style.

• Experience in veterinary, healthcare, or medtech software is a plus.

• Familiarity with large-scale rollouts or multi-site customer implementations is advantageous.

• Experience in replacing legacy systems for clients with complex data is beneficial.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for learning and professional development.

• Access to the necessary tools you will enjoy using.

• Regular company events.

• Work alongside talented colleagues from around the globe.

• Chance to contribute to a meaningful industry within a rapidly growing global company.

• A culture that promotes autonomy and continuous improvement.