Principal Enterprise Onboarding Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Take charge of the implementation, onboarding, and adoption processes across enterprise accounts.

• Oversee comprehensive district onboarding and project management for up to 20 enterprise districts.

• Ensure timely and accurate project delivery that meets the goals of multiple stakeholders.

• Collaborate on the development of district rollout and continuous professional development plans.

• Manage communication strategies that are both district-specific and co-branded.

• Provide reports to internal stakeholders, including mitigation and acceleration strategies.

• Foster school-level adoption by creating relationships with school-level champions and collecting feedback.

• Create tailored enablement experiences, custom professional-development pathways, and communications to address adoption challenges.

• Evaluate adoption strategies using usage and engagement data, and scale the successful methods.

• Lead kickoff meetings with District Partnerships Managers and Account Executives.

• Coordinate with district IT teams and internal technical specialists on SSO, roster integrations, and data validation.

• Act as a liaison between the enterprise segment and Engineering and Product teams.

• Convert enterprise needs into prioritized tasks.

• Enhance onboarding systems, processes, and workflows.

• Assist partners in maximizing the use of ClassDojo products and services.

• Report to the Principal District Partnerships Manager.

⛳️ Requirements

• At least 5 years of senior-level project management experience in a K-12 SaaS environment.

• Proven track record of delivering enterprise-scale projects on schedule.

• Capability to independently handle multiple complex, high-stakes projects under tight deadlines with strong organizational skills and accuracy.

• Excellent written and verbal communication abilities.

• Experience in synthesizing implementation data into executive-ready summaries and recommendations.

• High levels of empathy and emotional intelligence.

• Background in cross-functional projects involving multiple internal stakeholders.

• Experience in edtech, working with K-12 schools and districts, or developing products for children or educators.

• Quick learner of new technologies and products.

• Familiarity with Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion, and Claude.

• Proficient in using data and timelines to monitor progress and adapt implementation strategies.

• Skilled in building relationships with senior multi-department stakeholders and executive leaders.

• Executive presence to facilitate discussions with district and company leadership.

• Comfort with SSO, rostering, and data integrations.

• Willingness to travel in person to district partners at least once a year.

• Experience in customer-facing roles with K-12 district leaders and/or directly within a district setting.

• Project management certifications such as Six Sigma/Lean, PMP, PPM, CSPO, CSM, or SAFe are a bonus.

• Experience in high-growth organizations is a bonus.

🏝️ Benefits

• Target sales incentive included in the OTE with an incentive pay component.

• Option for remote work.

• Distributed-company hiring irrespective of location, with significant hours overlap in one of the Americas time zones.

• Equal employment opportunity.

• Accommodations for disability and special needs.