Customer Onboarding Specialist II

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Oversee the onboarding process for partners from the initial kickoff to successful launch.

• Facilitate coordination of milestones, deliverables, communications, and resolution of issues.

• Conduct onboarding meetings, product demonstrations, and training sessions.

• Assist partners in adopting the SkySwitch platform and implementing best practices.

• Collaborate with internal teams to address technical challenges, implementation issues, support needs, and knowledge gaps.

• Create and maintain training materials, job aids, onboarding documentation, learning schedules, and participant records.

• Identify opportunities for enhancing onboarding processes, training effectiveness, partner preparedness, and the overall partner experience.

• Stay updated with current product knowledge and industry trends.

• Carry out additional duties as required.

⛳️ Requirements

• A minimum of 4 years of experience in customer service, telecommunications, VoIP, SIP, UCaaS, onboarding, implementation, training, or customer success roles.

• At least 2 years of experience in supporting or troubleshooting telecom services.

• Familiarity with network telephony, IP routing, IP addressing, IP PBX, and VoIP technologies.

• Excellent communication and presentation abilities.

• Capability to convey technical concepts to both technical and non-technical audiences.

• Strong skills in customer service, problem-solving, organization, and project management.

• Ability to juggle multiple priorities effectively.

• Proficiency in Microsoft 365 and project management tools.

• Exceptional attention to detail and documentation skills.

• Capacity to work independently while also collaborating effectively with internal teams.

• Must reside in the United States.

• Not eligible for relocation assistance or sponsorship.

• Availability to work from 8am to 5pm Pacific Time.

• Willingness to travel approximately 10% annually within the United States.

🏝️ Benefits

• Competitive salaries within the industry.

• Comprehensive medical, dental, and vision coverage.

• Company-sponsored life and disability insurance.

• 401(k) plan with matching contributions.

• Employee Emergency Assistance Fund.

• Paid holidays and vacation time.

• Family and Medical Leave Act (FMLA) provisions.

• Monetary recognition through the Employee of the Quarter program.

• An all-expenses-paid 7-day vacation package to the Caribbean for the Employee of the Year.

• Opportunities for regional team-building events.

• Training, professional development, and career advancement possibilities.

• Remote work options available within the United States.

• Participation in the BCM One Gives Back Program.