Senior Product Manager, Merchant Platform – Commerce

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the product vision, strategy, roadmap, and execution for Bask's Merchant Platform & Commerce experiences.

• Spearhead the development and enhancement of the merchant portal, product catalog, subscriptions, pricing, and merchant configuration.

• Collaborate directly with merchants and internal customer-facing teams to comprehend their needs, challenges, and business workflows.

• Enhance the processes by which merchants create, organize, configure, and manage products and treatment offerings within Bask.

• Develop intuitive workflows for managing subscriptions, pricing structures, and storefront settings.

• Define and refine merchant configuration experiences across Bask's Sites and Studio applications.

• Partner with engineering and design teams to convert complex commerce requirements into clear product specifications.

• Create scalable and configurable solutions that accommodate various merchant business models without unnecessary custom development.

• Work alongside engineering teams to assess APIs, integrations, data models, and technical trade-offs.

• Identify opportunities to streamline merchant onboarding, decrease configuration errors, and enhance self-service capabilities.

• Coordinate with billing, checkout, and other product teams to ensure that merchant configurations operate reliably across the platform.

• Define and monitor product metrics such as merchant activation, feature adoption, configuration completion, and operational efficiency.

• Utilize merchant feedback, product analytics, and hands-on testing to prioritize enhancements and validate solutions.

• Lead product initiatives from discovery and prioritization through development, launch, and continuous improvement.

• Assume responsibility for product outcomes and consistently enhance the merchant experience.

⛳️ Requirements

• A minimum of 5 years of professional product management experience in building and delivering software products.

• Prior software engineering experience or a technical background that includes hands-on coding abilities.

• Capability to read and write code, grasp technical implementation details, and communicate effectively with engineers.

• Experience managing SaaS products or complex business applications, preferably involving merchant-facing platforms, e-commerce, subscriptions, or commerce infrastructure.

• Strong comprehension of APIs, integrations, data models, and contemporary web applications.

• Proven track record of leading products from discovery and technical planning through launch and iteration.

• Experience in designing or enhancing configurable software products utilized by multiple businesses.

• Ability to convert merchant needs, business requirements, and technical constraints into clear product specifications.

• Strong product judgment, prioritization, and roadmap management capabilities.

• Experience collaborating directly with engineers, designers, and cross-functional stakeholders.

• Robust analytical skills and the ability to leverage customer feedback and product data to inform decisions.

• Excellent written and verbal communication abilities.

• Ability to work autonomously, navigate ambiguity, and deliver high-quality products within tight timelines.

• Familiarity with Shopify, BigCommerce, or other e-commerce platforms and merchant management tools.

• Knowledge of product catalogs, subscription management, pricing configuration, and merchant administration workflows.

• Experience with direct-to-consumer businesses, subscription commerce, or merchant SaaS platforms.

• Familiarity with storefront builders, website configuration tools, or no-code and low-code commerce platforms.

• Experience in developing self-service tools that enable businesses to configure complex products or workflows.

• Understanding of payment processing, recurring billing, and checkout integrations.

• Experience in telehealth, digital health, or healthcare technology platforms.

• Background in building multi-tenant SaaS platforms that support various merchants and business models.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work hours and remote work options.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Collaborative and innovative work environment.