Senior Product Manager, Member Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of member engagement as the primary metric and product-driven factor for renewals.

• Lead the Member Platform team across both web and mobile applications, managing the backlog and ensuring the quality of the member-facing product.

• Oversee the dashboard, portfolio tools, community interactions, and the mobile app roadmap.

• Manage the onboarding and activation processes to guide members towards their initial valuable actions swiftly.

• Develop personalized experiences utilizing the AI scoring engine in collaboration with the Intelligence team.

• Design and launch features that foster daily or weekly product habits through both in-product and email interactions.

• Conduct ongoing member research and analyze usage data.

• Integrate research findings and analytics insights into decisions related to offerings and packaging.

• Prepare comprehensive specifications for engineers and AI agents.

• Present business cases during the weekly product review meetings.

⛳️ Requirements

• A minimum of 5 years of experience in product management, preferably with a focus on consumer or subscription products that emphasize engagement and retention.

• A dedicated investor who actively participates, possessing a deep understanding of our members as you are one yourself.

• Previous experience in creating personalized or recommendation-driven product experiences is highly advantageous.

• An AI-native working approach — adept at rapid prototyping and collaborating with AI agents on a daily basis.

• A keen product intuition for crafting daily habits and engagement-focused experiences.

• Strong stakeholder management skills — you will collaborate with engineering, design, and the Intelligence team weekly.

• Comfortable collaborating with other product teams as well as marketing departments.

🏝️ Benefits

• Comprehensive health benefits and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• A vibrant company culture that values innovation and collaboration.