Senior Product Manager, Identity

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the Identity roadmap and IdP platform.

• Develop and uphold a prioritized 12-month Identity roadmap encompassing IdP integrations, sign-in, MFA, and device trust.

• Manage integrations with identity providers such as Okta, Microsoft Entra ID, Google Workspace, JumpCloud, and others.

• Oversee SCIM provisioning, group synchronization, and lifecycle workflows for joiners, movers, and leavers.

• Establish a documented process for the addition and certification of new IdP integrations.

• Manage Platform SSO, Managed Apple Accounts, account-driven enrollment, and federation with Apple Business Manager.

• Provide support from day one for every macOS and iOS release.

• Deliver SSO, MFA, and phishing-resistant factors such as passkeys, FIDO2, and Touch ID, along with recovery options.

• Manage device trust, multi-tenant Identity for MSPs, administrative roles and permissions, and Identity for AI agents through the MCP gateway.

• Handle positioning, tier placement, pricing contributions, launches, and enablement for Sales and Customer Success.

• Drive the product-led growth strategy for Identity, including in-product opt-in, guided setup, activation metrics, and converting trials to paid subscriptions.

• Manage IdP partner relationships, ensuring alignment on roadmaps, certification, co-marketing efforts, and handling escalations.

• Deliver a sequenced Identity roadmap with quantifiable adoption objectives.

• Achieve production reliability for significant IdP integrations.

• Monitor and report on activation rates, attach rates, and the conversion from trial to paid subscriptions against set targets.

• Create evidence-based PRDs, cross-functional launch checklists, and retrospectives.

⛳️ Requirements

• Minimum of 6 years of experience in B2B SaaS product management.

• At least 3 years of experience managing an Identity, access, or authentication product area.

• Proven track record shipping Apple Identity in production, including at least one of the following: Platform SSO, Managed Apple Accounts, Apple Business Manager federation, or the MDM protocol.

• Proficient understanding of Apple MDM and declarative device management.

• Familiarity with SAML, OIDC, OAuth 2.0, SCIM, and FIDO2/WebAuthn.

• Insight into how Okta, Microsoft Entra ID, Google Workspace, and JumpCloud implement these protocols.

• Experience in delivering SSO, MFA, passwordless, or device trust capabilities.

• Ability to articulate production failure scenarios encountered by customers.

• Demonstrated experience taking products to market alongside Sales and Marketing teams.

• Proven experience in managing packaging and pricing strategies.

• Experience executing a product-led growth strategy with measurable activation and conversion outcomes.

• Daily utilization of AI for research synthesis, data analysis, PRD drafting, and prototyping, showcasing a clear methodology and results.

• Capability to write PRDs that Engineering can implement without the need for meetings.

• Proven discovery practices that yield evidence-based insights rather than anecdotal data.

• Preferred: background in an IdP, device-trust vendor, or MDM vendor.

• Preferred: experience with MSP multi-tenant products and partner-delegated administration.

• Preferred: prior experience as an IT administrator, Identity engineer, or solutions engineer.

• Preferred: familiarity with SOC 2, ISO 27001, or similar compliance frameworks.

• Preferred: experience in launching an integration marketplace or partner certification program.

• Ability to engage with IT and security buyers, and communicate with customers and partners on a weekly basis.

🏝️ Benefits

• Competitive base salary.

• Commission structure.

• Travel opportunities for company events, Apple events, and trade shows as required.