Senior Product Manager, Forward Deployed

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales, Business Development, and clients to uncover new opportunities.

• Grasp user challenges, buyer priorities, and the advantages of Certify's data and platform.

• Assess willingness to pay, market demand, pricing, cost to serve, and potential for expansion.

• Determine which concepts to develop, scale, or discontinue, and articulate the rationale behind these decisions.

• Work alongside current product teams to create leverage and accelerate business growth.

• Engage directly with customers to comprehend their workflows, exceptions, and manual processes.

• Develop and refine functioning prototypes using AI coding tools and agentic systems.

• Validate workflows with realistic data and clear metrics of value.

• Collaborate with Sales for demonstrations and initial customer interactions.

• Maintain accountability throughout the stages of experimentation, delivery, adoption, and expansion.

• Partner with Engineering, Design, Operations, and Client Success to transform validated ideas into scalable products.

• Balance the needs of early customers with broader product opportunities.

• Utilize technical judgment regarding agentic products, including tool/API integration, evaluations, human review, permissions, and managing failures.

• Influence positioning, packaging, pricing, launches, and consistent implementation with commercial teams.

• Evaluate customer value and business outcomes, including adoption, time saved, operational quality, revenue, expansion, and margin.

⛳️ Requirements

• A minimum of 5 years of product management experience or comparable ownership as a founder in SaaS, healthtech, or another complex software domain.

• Practical understanding of AI and agentic systems.

• Experience utilizing tools like Claude Code, Cursor, or similar to build and test concepts.

• Proven track record of working prototypes or products that you have contributed to delivering.

• Experience in taking an ambiguous opportunity from discovery to a launched product.

• Ability to establish trust with customers and Sales teams.

• Skill in making informed product and investment decisions.

• Capability to work effectively with engineers, addressing customer conversations, workflow specifics, technical trade-offs, and business cases.

• Demonstrated curiosity, willingness to experiment, comfort with uncertainty, rapid learning ability, responsiveness to feedback, and attention to detail.

• Experience in launching new paid offerings, engaging with early customers, or building businesses that merge software with operational services is beneficial.

• Familiarity with healthcare technology, provider data, regulated enterprise workflows, or implementing AI agents/automation in customer operations is advantageous.

🏝️ Benefits

• Full coverage of health, dental, and vision insurance premiums for employees.

• Unlimited paid time off for the US-based team.

• Minimum of two weeks off each year to recharge.

• Health insurance coverage for employees in India.

• Statutory leave benefits for employees in India.

• Additional wellness leave (menstrual) for women in India.

• Equal opportunity and inclusive work environment.

• Reasonable accommodations provided during the application process.