Senior Product Manager, Falcon Complete

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and drive the product strategy, roadmap, and execution for Falcon Complete's internal tools.

• Oversee tools for AI-driven investigation and triage, ticketing/case management, and the analyst workbench.

• Collaborate with Falcon Complete operations leaders and analysts to comprehend workflows, challenges, and unmet needs.

• Convert operational requirements into precise product specifications.

• Lead projects that leverage AI and automation to minimize analyst cycles and expedite investigation and response times.

• Work alongside engineering to prioritize, develop, and launch features that enhance detection triage, case workflows, operational reporting, and customer experiences.

• Define and monitor metrics that illustrate the impact on analyst productivity, response time, and customer results.

• Collect feedback on releases and influence future product strategies with operations, support, and internal stakeholders.

• Coordinate with senior product management and Falcon Complete leadership to ensure alignment with the overarching product strategy.

• Collaborate with engineering, data science, operations leadership, analysts, security advisors, and fellow product managers.

⛳️ Requirements

• 5+ years of experience in product management.

• Preferably, familiarity with security operations, MDR/SOC tools, case management systems, or other internal/operational platforms.

• Strong comprehension of security operations workflows, detection triage, investigation, and incident response.

• Experience collaborating with internal, operation-focused stakeholders to define and prioritize a product roadmap.

• Exceptional verbal and written communication abilities.

• Capability to convert operational needs into clear product specifications for engineering and leadership.

• Proven track record of harnessing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business results.

• History of collaboratively planning both short- and long-term technology direction while securing consensus and support from key stakeholders.

• Practical experience as a security analyst, incident responder, or within a SOC/MDR environment.

• Experience in building or managing internal tools, case management platforms, or workflow automation products.

• Familiarity with AI/ML-driven tools for triage, detection, or investigative assistance.

• Experience with ticketing systems and case management platforms utilized in security operations.

• May require undergoing and passing alcohol and/or drug tests periodically during employment.

• Must be eligible to work in the United States as a U.S. candidate.

🏝️ Benefits

• Market leader in compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holidays for personal recharge.

• Paid parental and adoption leaves.

• Professional development opportunities available for all employees, regardless of level or role.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture with world-class amenities.

• Bonuses.

• Equity grants.

• Health insurance.

• 401k.

• Paid time off.