Senior Product Manager – Digital Self Service

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Proven capability to tackle complex challenges by introducing innovative solutions.

• Utilize sound judgment to evaluate risks and opportunities, providing well-organized, data-driven written narratives.

• Demonstrated ability to collaborate effectively with engineers, designers, colleagues, and company leaders in a constructive manner.

• Create and sustain a product roadmap by engaging with internal stakeholders and customers to enhance the post-approval customer experience.

• Lead cross-functional initiatives to identify business challenges, mitigate risks, and validate proposed solutions through customer and market research.

• Define use cases, features, requirements, and acceptance criteria that clearly outline desired product functionality.

• Collaborate with dependent teams to establish an iterative release schedule that delivers value and features to customers punctually as promised.

• Test, evaluate, and refine existing product experiences — pinpointing friction points and driving incremental improvements based on data insights.

• Manage stakeholder expectations, clearly communicating timelines, obstacles, successes, and failures.

• Analyze the performance of product features.

• Secure buy-in at all organizational levels and maintain robust communication channels across various functional areas.

⛳️ Requirements

• 5 to 7 years of experience in software Product Management.

• Experience in owning and managing post-approval or account management products in a consumer-oriented digital setting.

• Capability to design and refine self-service experiences that minimize customer effort and enhance autonomy across web and mobile platforms.

• Experience in configuring or optimizing AI chatbot workflows to facilitate self-service customer resolutions.

• Familiarity with financial services or fintech products — adept at navigating payment processes, lease or loan lifecycle management, and the associated regulatory context.

• Ability to transition from high-level strategy to detailed execution seamlessly.

• Exceptional communication skills: listening, speaking, collaborating, and a proven ability to write and present effectively to diverse audiences.

• High integrity and ambition to relentlessly pursue the highest quality product and service.

• Proven ability to self-motivate, self-direct, and adapt within a fast-paced environment.

• Passion and enthusiasm for innovating exciting new products.

• Bachelor's degree or equivalent professional experience.

• Experience with payment or billing products.

• Familiarity with customer notification systems — including push, email, or SMS triggers linked to account or payment events.

• Experience in lease-to-own, BNPL, or other consumer lending/FinTech products.

• Experience with mobile and web-based products.

• Experience with risk products.

🏝️ Benefits

• Competitive Compensation.

• Comprehensive Health Benefits; including Medical/Dental/Vision/Life Insurance plus Paid Parental Leave.

• Company Matched 401k.

• Paid Time Off, Paid Holidays, and Paid Volunteer Hours.

• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante).

• Employee Stock Purchase Program.

• Tuition Reimbursement.

• Charitable Gift Matching.

• Equipment and services required for the job.