Senior Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of several product lines within the Acquire and Monetize team, aimed at empowering customers to sell, earn, and grow their businesses.

• Develop the strategic vision for Thinkific Commerce, encompassing payments, checkout, subscriptions, pricing, and tax considerations.

• Determine where to align with the market and where to set Thinkific Commerce apart.

• Implement Commerce solutions with a focus on quality and thoroughness, launching them as seamless upgrades.

• Manage additional payment processing integrations, adjustments in pricing and packaging, customer onboarding, and the site building product.

• Adopt an AI-first approach in areas such as feedback triage, competitive analysis, scoping, and prototyping.

• Plan comprehensive launches that include pricing and packaging, user experience, in-product and customer communication, and team preparedness.

• Engage regularly with customers to translate feedback from customers, support, and sales into actionable problems.

• Establish success metrics and leverage data and experiments to inform priorities.

• Monitor the impact on revenue, conversion rates, retention, and Plus wins.

• Collaborate effectively with Engineering, Design, Finance, Marketing, Customer Success, and Sales teams.

• Conduct retrospectives to enhance working methodologies.

• Report directly to the Director of Product.

⛳️ Requirements

• A minimum of 6 years of experience in product management within mid-sized companies.

• At least 2 years of experience managing commerce products specifically.

• Proven success in driving product strategy and execution, delivering measurable business results, particularly in monetization or commerce-oriented sectors.

• Experience in planning and executing end-to-end rollouts, covering pricing, user experience, migration, and customer communication.

• Demonstrated experience in implementing changes to live products that customers had to adopt.

• Ability to execute with thoroughness and maintain a high standard for quality at speed.

• Strong grounding in Jobs-to-be-Done methodology, along with direct experience engaging customers.

• Exceptional aptitude for synthesizing data, market trends, and customer feedback into strategic product decisions.

• In-depth understanding of AI's role in product development, with regular use of AI tools in daily workflows.

• Capacity to excel in fast-paced, agile environments while navigating change and uncertainty.

• Legally authorized to work in Canada.

• Experience in e-commerce or online learning is advantageous.

• Familiarity with pricing and packaging, onboarding, or site-building processes is a plus.

• Understanding of marketing principles, customer acquisition strategies, and monetization models is beneficial.

🏝️ Benefits

• Equity participation.

• Team-wide bonus structure.

• Employee Share Purchase Plan.

• Flexible Paid Time Off.

• Minimum of 4 weeks vacation.

• Thinker Holidays (extended long weekends during the summer).

• Time off for the holiday season in December.

• Comprehensive health, vision, and dental coverage for you and your family starting on Day 1.

• $3,000 allocated for mental health care.

• Short-term health plan available.

• $900/year health or personal spending account.

• Generous parental leave top-ups for up to 32 weeks.

• Coverage for fertility treatments.

• Personalized options for returning to work.

• Three paid volunteer days each year.

• Flexible work arrangements: work from home anywhere in Canada, at the Vancouver HQ, in a co-working space, or any location with Wi-Fi for a change of scenery.

• Access to AI tools for every team member.

• Annual funding of $2,000 CAD for learning and growth opportunities, such as conferences, seminars, or courses.

• Opportunities for training, mentorship, coaching, and internal promotions.

• Company-provided MacBook Pro.

• Budget allocated for a desk, chair, or accessories for home office setup.