Senior Product Manager

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Shape the Reachdesk Platform by transforming intricate customer and business challenges into impactful software products.

• Identify and thoroughly comprehend problems that need addressing, leading initiatives from discovery through delivery, launch, adoption, and continuous enhancement.

• Establish product direction and priorities by considering company objectives, stakeholder requirements, customer insights, market context, data, and technical factors.

• Define user experiences and problems prior to solutions by crafting clear narratives, journeys, and shared contexts.

• Collaborate with Engineering to manage scope, make practical trade-offs, and deliver valuable solutions swiftly.

• Balance customer and business demands, commercial impact, user experience, and technical considerations in product decision-making.

• Develop product opportunities in partnership with external technology providers, shape integrations, align roadmaps, and navigate product and commercial aspects.

• Coordinate launches and adoption efforts across Sales, Marketing, Customer Success, Services, Logistics, Finance, Legal, and other departments.

• Effectively communicate product decisions, progress, risks, changes, and outcomes across Reachdesk.

• Report directly to the Chief Product Officer.

⛳️ Requirements

• Proven history of managing B2B SaaS products from inception to completion, including identifying pertinent problems through delivery, adoption, and measurable customer and business results.

• Strong analytical skills, including the ability to identify the root causes of complex issues, bring clarity to ambiguity, and utilize evidence and judgment to chart the best course forward.

• Self-sufficient and proactive, actively seeking out customers, stakeholders, data, and context instead of waiting for guidance.

• Solid business and commercial acumen.

• Technical proficiency sufficient to collaborate effectively with Engineering, comprehend systems, integrations, and constraints, and contribute to solution and scope decisions.

• Outstanding communication skills when interacting with customers, engineers, leadership, and teams across the organization.

• Ability to engage both externally and internally, build relationships with technology partners, uncover mutual opportunities, influence without authority, and navigate product, technical, and commercial discussions.

• Strong understanding of product and user experience sensibilities.

🏝️ Benefits

• Competitive salary with generous stock options.

• Private medical insurance options, including dental, optical, and mental health support, with expedited access to care.

• Flexible PTO that increases the longer you stay with us, along with additional flexibility for life's unexpected moments.

• A truly collaborative culture with innovative, fun, and ambitious individuals.