Senior Product Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership of the roadmap for the public service status website, which includes real-time service health, incident history, and proactive email notifications.

• Lead the product strategy and roadmap for Hanwha Vision’s unified firmware and software update service.

• Specify requirements, develop the business case, set priorities, plan staged rollouts, implement critical fixes, and define version-aware upgrade paths in collaboration with Cloud Engineering and HQ R&D.

• Manage the security-update strategy and address critical vulnerabilities and CVEs in compliance with regulations like the EU Cyber Resilience Act.

• Monitor adoption and support-call metrics to evaluate release stability and expansion of rollouts.

• Oversee SOC 2 Type II audit readiness and ensure ongoing GDPR compliance.

• Coordinate with control owners, track evidence, close compliance gaps, and maintain audit-ready compliance programs.

• Collaborate with Legal on privacy policies and customer-facing terms.

• Transform privacy requirements into product features, data-handling practices, and documentation.

• Lead high-priority special projects from initial discovery to final delivery.

• Create requirements, user stories, and acceptance criteria.

• Guide distributed engineering teams in India and South Korea through clear prioritization, operating rhythms, follow-ups, and feedback.

• Maintain roadmaps, project plans, risk logs, and status reports.

• Develop dashboards that provide leadership with visibility into progress and outcomes.

⛳️ Requirements

• A minimum of 5 years of experience in product management, technical program management, or similar roles in SaaS or cloud services.

• Practical experience in SOC 2, GDPR, ISO 27001, or comparable compliance and privacy programs, preferably with direct experience working with auditors and legal advisors.

• Experience in cloud-based firmware update delivery, IoT or device fleet management, or handling vulnerability and CVE responses is advantageous.

• Outstanding attention to detail and organizational abilities, demonstrated by a history of driving projects to completion.

• Proven success in leading offshore or distributed engineering teams, particularly in India and/or South Korea.

• Excellent written and verbal communication skills, capable of conveying complex technical and regulatory topics to both technical and non-technical audiences, including executives.

• Ability to navigate ambiguity and establish structure, priorities, and measurable goals for undefined challenges.

• Familiarity with status page, incident communication, or customer notification tools (e.g., Atlassian Statuspage) is a plus.

• Willingness to participate in late-night meetings with stakeholders in South Korea and India.

• Openness to travel both locally and internationally as needed, up to 20% of the time.

• Candidates must reside in the PST time zone and be available to work during Pacific Time hours.

🏝️ Benefits

• Equal employment opportunities and protection against discrimination and harassment.

• Opportunity to engage in high-impact initiatives related to cloud trust, compliance, and operations.

• Potential for role expansion and increased responsibilities.