Senior Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the post-purchase onboarding experience across iOS, Android, and web platforms.

• Identify key moments that forecast long-term success and create experiences that expedite the first invoice and initial payment.

• Promote the adoption of payments, recurring invoices, and reminders.

• Manage retention and minimize churn throughout the subscription lifecycle.

• Decrease involuntary churn due to failed renewals and enhance plan and billing experiences.

• Re-engage lapsed customers.

• Utilize AI and customer data to customize onboarding, in-app guidance, and messaging.

• Prototype concepts using AI tools and quickly test them with customers.

• Establish an experimentation program across product and lifecycle interactions.

• Define metrics, design experiments, analyze outcomes, and scale successful initiatives.

• Set the strategic direction for engineers, designers, and analysts.

• Collaborate with Lifecycle Marketing, Payments, and Customer Experience teams.

• Make informed trade-offs, adhere to deadlines, and ensure delivery.

• Report to the Head of Product, Invoice Simple.

• Build and launch the Lifecycle Growth squad, including strategy, roadmap, and experimentation cadence.

⛳️ Requirements

• Minimum of 8 years in product management, with at least 2 years focused on growth, activation, retention, or lifecycle outcomes.

• Recent hands-on experience with AI-assisted prototyping or coding tools; must be prepared to showcase a personally built project.

• Proven track record of achieving measurable improvements in activation, engagement, retention, or churn for consumer, SMB, or self-serve subscription products.

• Strong skills in experimentation: identifying opportunities, designing robust tests, and making data-driven decisions.

• Proficient in data analysis; comfortable conducting own analyses using tools like Amplitude, Looker, or SQL.

• Experience with mobile subscriptions, app-store billing, and lifecycle tools such as Braze or Segment is highly desirable.

• Background in payments, fintech, or financial products is an advantage.

• Must possess legal eligibility to work in Canada.

🏝️ Benefits

• Flexibility to work in a manner that suits you best, whether in-office, remote, or hybrid within your country of employment.

• Comprehensive wellness benefits, including an annual wellness stipend.

• Starting with 3 weeks of vacation.

• A paid volunteer day of your choice.

• 2 floating holidays to celebrate significant occasions for you.

• Ongoing investment in your professional growth and development.

• Employee Stock Purchase Program.

• Registered Retirement Savings Plan (RRSP) with a 4% company match.

• Occasional travel for team and leadership meetings.