Senior Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of well-established merchant onboarding and monitoring products utilized by financial institutions and payment providers globally.

• Spearhead the modernization of essential underlying platform capabilities.

• Direct product strategy and growth for innovative solutions on the next-generation platform.

• Partner with Engineering, Data Science, Customer Success, Sales, and Operations teams to convert business requirements into actionable features and experiences.

• Collaborate with clients and internal stakeholders to gather insights, validate proposed solutions, and uphold market-leading standards for MRS products in risk detection, monitoring, and management.

• Oversee the roadmap and prioritization for merchant onboarding and monitoring products.

• Develop business cases that balance cost, quality, and scalability.

• Lead customer transition strategies as products advance to new capabilities.

• Utilize market, competitive, and customer research to identify opportunities and shape the product roadmap.

• Integrate responsible AI capabilities into the roadmap and leverage AI tools to expedite research, requirements development, customer insights synthesis, and execution.

• Engage directly with key customers to understand use cases, collect feedback, validate hypotheses, and ensure product-market fit.

• Define and prioritize features; draft requirements, user stories, and acceptance criteria for Engineering and Data Science partners.

• Manage backlogs and track delivery progress in Jira.

• Collaborate across functions to guide development, meet delivery milestones, and eliminate roadblocks.

• Monitor product performance and customer outcomes utilizing analytical methods.

• Collaborate with Sales, Customer Success, and Operations to bolster go-to-market efforts and ensure product launch readiness.

⛳️ Requirements

• Over 5 years of product management experience, ideally in data, AI/ML, and/or fintech.

• Proven experience leading platform modernization or customer transition initiatives.

• Demonstrated success in managing complex, data-driven, or analytical products from concept through launch and iteration.

• Strong technical fluency, including working SQL skills, experience with customer-facing APIs, and the ability to delve into a data model to comprehend it thoroughly.

• Experience in building business cases, including vendor evaluations, unit economics, and make-or-buy decisions.

• Preferred experience in fintech, payments, KYB/KYC, and/or e-commerce risk and compliance.

• Proven ability to effectively utilize AI tools in daily product work (e.g., Copilot, generative AI assistants).

• Experience collaborating with Data Science to translate business challenges into practical, ethical AI-enabled product solutions.

• Established capability to convert customer needs and business goals into clear product requirements and actionable development plans.

• Excellent collaboration skills and experience working with Engineering, Data Science, Operations, and GTM teams, including those distributed across different time zones.

• Comfort with evolving scopes and shared ownership across multiple product teams.

• Strong analytical skills for modeling, KPI analysis, and trend evaluation.

• Exceptional communication skills, able to present complex concepts to both technical and non-technical audiences.

• Comfortable interacting with customers and external stakeholders to gather insights, validate assumptions, and cultivate strong relationships.

• Bachelor’s degree in business, analytics, computer science, or a related field (MBA or advanced degree is a plus).

🏝️ Benefits

• Position may necessitate travel 2-3 times per year.