Senior Product Manager, App o11y

This is a fully remote position, open to applicants in United States, +6 more countries.

📋 Description

• Create the vision and strategic direction for the Application Observability product domain.

• Take ownership of the product roadmap, collateral, and conduct market research.

• Champion App O11y by articulating product needs, functionalities, and details to customers and stakeholders.

• Develop App O11y leveraging the Knowledge Graph and incorporate traces and profiles as integral product experiences.

• Consolidate observability features into Grafana Cloud’s comprehensive full-stack observability offering.

• Design AI-driven workflows for issue investigation, root-cause analysis, and actionable insights.

• Perform customer discovery and utilize product data to pinpoint user challenges.

• Collaborate with Engineering and Design teams to set priorities and deliver product enhancements.

• Strike a balance between new opportunities and the depth, performance, and reliability of tracing and profiling.

• Work alongside R&D to integrate App O11y within Grafana Cloud.

• Partner with PMM and GTM on aspects like product differentiation, pricing, packaging, licensing, and tiering.

• Convert ideas and feedback into a coherent product vision and roadmap.

• Gather and represent user needs, requirements, pain points, and feedback effectively.

• Generate and revise presentations, documentation, website content, datasheets, and whitepapers.

⛳️ Requirements

• A BS/BA in Computer Science, a related field, or equivalent professional experience.

• Over 5 years of experience in Product Management.

• More than 5 years of experience in a B2B SaaS product environment.

• Background in utilizing or creating observability products, telemetry databases, and/or developer tools.

• Strong grasp of application architectures and distributed systems.

• Ability to discuss trade-offs related to telemetry ingestion, storage, querying, and associated workflows.

• Proven experience collaborating with Engineering and Design teams to develop products and features with effective UX.

• Exceptional written and verbal communication abilities.

• Familiarity with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors is an advantage.

• Experience with distributed tracing or continuous profiling systems such as Grafana Tempo or Grafana Pyroscope is a plus.

• Knowledge of eBPF and/or automatic instrumentation is an added benefit.

• Experience working with open source software and/or commercial open source companies is advantageous.

• Expertise in defining or refining pricing and packaging for consumption-based or product-led SaaS offerings is beneficial.

• Experience managing applications in production, being on call, or resolving performance and reliability issues is a bonus.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Fully remote work environment.

• Clearly defined Career Growth Pathways to foster your professional development.

• In-person onboarding for seamless integration.

• 30 days of annual leave each year.

• 3 annual leave days allocated for Grafana Shutdown Days.

• Open communication and regular updates across the company.

• Independence and support to deliver outstanding work.

• A culture built on trust and low ego.

• Global annual leave policy that adheres to local laws.