Senior Product Manager, App o11y

This is a fully remote position, open to applicants in United Kingdom, +6 more countries.

📋 Description

• Formulate the vision and strategic direction for the Application Observability product domain.

• Take ownership of the product roadmap, supporting materials, and market analysis.

• Partner with Grafana leadership to enhance product objectives.

• Champion the product by effectively communicating its needs, functionalities, and specifics to both customers and internal stakeholders.

• Serve as a liaison between Engineering, Design, UX, and go-to-market teams.

• Develop App O11y on the Knowledge Graph and incorporate traces and profiles as integral product experiences.

• Establish the roadmap for App O11y adoption and revenue enhancement.

• Carry out customer discovery and utilize product data to pinpoint user friction points.

• Collaborate with Engineering and Design teams to set priorities.

• Balance new product possibilities with tracing and profiling depth, performance, and reliability.

• Work closely with R&D to embed App O11y within the Grafana Cloud suite.

• Collaborate with PMM and GTM on product differentiation, pricing, packaging, licensing, tiering, presentations, documentation, website content, datasheets, and whitepapers.

• Analyze customer feedback and usage data to convert insights into improved adoption and revenue growth.

⛳️ Requirements

• A BS/BA in Computer Science, a related field, or equivalent professional experience.

• Over 5 years of experience in Product Management.

• More than 5 years of experience in a B2B SaaS product environment.

• Familiarity with using or developing observability products, telemetry databases, and/or developer tools.

• Strong knowledge of application architectures and distributed systems.

• Capacity to discuss trade-offs in telemetry ingestion, storage, querying, and associated workflows.

• Experience collaborating with Engineering and Design teams to create products and features with effective UX.

• Outstanding written and verbal communication abilities.

• Knowledge of OpenTelemetry, application instrumentation, SDKs, and telemetry collectors is an advantage.

• Familiarity with distributed tracing or continuous profiling systems, like Grafana Tempo or Grafana Pyroscope, is a plus.

• Experience with eBPF and/or automatic instrumentation is beneficial.

• Background in open source software and/or commercial open-source companies is a bonus.

• Experience in defining or evolving pricing and packaging for consumption-based or product-led SaaS offerings is a plus.

• Experience managing applications in production, being on call, or troubleshooting performance and reliability challenges is an advantage.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Fully remote work opportunity.

• Clear pathways for career advancement.

• In-person onboarding experience.

• 30 days of annual leave per year, including 3 Grafana Shutdown Days.

• Open communication and regular updates company-wide.

• Autonomy and support to produce exceptional work.

• High-trust, low-ego workplace culture.

• Approachable and transparent leadership style.

• Global and collaborative working environment.

• Commitment to equal opportunity employment.